Swiss Cottage Surgery, London: patient reviews and CQC rating
Swiss Cottage Surgery is a GP practice in London with 16,876 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 7.1 full-time-equivalent qualified GPs, or 2,370 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Swiss Cottage Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 93%, above the England figure of 69%. Its weakest is the share who said their needs were met at their last appointment: 88%, against 90% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 89th of the 648 practices in London with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (82%). 85 patients answered the survey (response rate 11%).
| Survey question | Swiss Cottage Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 75% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 93% | 73% | 73% |
| Wait for appointment about right | 93% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 103 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Swiss Cottage Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,876 patients were registered at Swiss Cottage Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,370 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 2.8 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 14.8 |
| August 2024 | 7.7 | 10.9 |
| August 2025 | 7.7 | 14.1 |
| August 2026 | 7.1 | 18.2 |
From June 2026 to August 2026 the practice recorded 4,773 appointments a month, or 283 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Swiss Cottage Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 283 | 469 | 510 |
| Face to face | 47% | 60% | 63% |
| Same day as booked | 57% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for stroke or TIA (0.6% against 1.9%), atrial fibrillation (0.8% against 2.2%) and diabetes (2.8% against 7.9%). The practice's patients live in areas with an average deprivation score of 16.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% |
| High blood pressure | All ages | 7.1% | 15.2% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Diabetes | 17+ yrs | 2.8% | 7.9% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 49.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 46.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.6% | 74.9% |
Swiss Cottage Surgery, 2 Winchester Mews, Swiss Cottage, London, NW3 3NP. Phone: 020 7722 2772. Website: www.swisscottagesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gray’s Inn Medical Group Hampstead | 0.6 km | 86% |
| Adelaide Medical Centre | 0.8 km | 94% |
| Belsize Priory Medical Practice | 0.9 km | 79% |
| The Abbey Medical Centre | 1.0 km | 82% |
| St Johns Wood Medical Practice | 1.0 km | 86% |
- Ampthill Practice (76% overall experience good)
- Brunswick Medical Centre (73% overall experience good)
- Camden Health Improvement Practice (95% overall experience good)
- Kings Cross Surgery (36% overall experience good)
- Ridgmount Practice (65% overall experience good)
- Somers Town Medical Centre (53% overall experience good)
- The Bloomsbury Surgery (67% overall experience good)
How do patients rate Swiss Cottage Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Swiss Cottage Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Swiss Cottage Surgery?
16,876 patients were registered in September 2026, down 1.0% on a year earlier.
What is Swiss Cottage Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Swiss Cottage Surgery have?
7.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,370 patients per GP against 2,171 across England.
Are appointments at Swiss Cottage Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Swiss Cottage Surgery's phone number?
020 7722 2772.