Kings Cross Surgery, London: patient reviews and CQC rating
Kings Cross Surgery is a GP practice in London with 7,054 registered patients (September 2026). In the 2026 GP Patient Survey, 36% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2020. It has 5.5 full-time-equivalent qualified GPs, or 1,288 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kings Cross Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Its weakest is the share who described their overall experience of the practice as good: 36%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 648th of the 648 practices in London with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 19 points lower than in 2025 (55%). 52 patients answered the survey (response rate 5%).
| Survey question | Kings Cross Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 36% | 75% | 77% |
| Easy to contact by phone | 30% | 62% | 57% |
| Easy to contact via the website | 32% | 57% | 58% |
| Easy to contact via the NHS App | 23% | 54% | 54% |
| Reception team helpful | 53% | 83% | 85% |
| Last contact good | 45% | 73% | 73% |
| Wait for appointment about right | 65% | 68% | 69% |
| Listened to well | 54% | 86% | 87% |
| Treated with care and concern | 54% | 84% | 86% |
| Confidence and trust in the clinician | 67% | 92% | 93% |
| Needs met | 74% | 89% | 90% |
In the Friends and Family Test for July 2026, 81% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kings Cross Surgery is Good, published in October 2020. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,054 patients were registered at Kings Cross Surgery in September 2026, down 12.9% on a year earlier (England: down 1.1%).
3% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,288 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 2.6 | 2.6 |
| August 2026 | 5.5 | 5.5 |
From June 2026 to August 2026 the practice recorded 3,188 appointments a month, or 452 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 50% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 14% of booked patients did not attend.
| Measure | Kings Cross Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 469 | 510 |
| Face to face | 67% | 60% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 14% | 5% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.2% against 2.2%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.2% | 14.3% |
| High blood pressure | All ages | 3.6% | 15.2% |
| Diabetes | 17+ yrs | 3.0% | 7.9% |
| Asthma | 6+ yrs | 2.5% | 6.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Cancer | All ages | 0.8% | 3.8% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| COPD | All ages | 0.5% | 1.9% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| Heart failure | All ages | 0.2% | 1.1% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 41.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.8% | 74.9% |
Kings Cross Surgery, 77-83, Chalton Street, London, NW1 1HY. Phone: 020 7278 9074. Website: www.kingscrosssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Somers Town Medical Centre | 0.0 km | 53% |
| Camden Health Improvement Practice | 0.6 km | 95% |
| Ampthill Practice | 0.7 km | 76% |
| The Bloomsbury Surgery | 0.7 km | 67% |
| Brunswick Medical Centre | 0.8 km | 73% |
- Ampthill Practice (76% overall experience good)
- Brunswick Medical Centre (73% overall experience good)
- Camden Health Improvement Practice (95% overall experience good)
- Ridgmount Practice (65% overall experience good)
- Somers Town Medical Centre (53% overall experience good)
- Swiss Cottage Surgery (88% overall experience good)
- The Bloomsbury Surgery (67% overall experience good)
How do patients rate Kings Cross Surgery?
In the 2026 GP Patient Survey, 36% of patients described their overall experience of Kings Cross Surgery as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at Kings Cross Surgery?
7,054 patients were registered in September 2026, down 12.9% on a year earlier.
What is Kings Cross Surgery's CQC rating?
Good overall, published in October 2020.
How many GPs does Kings Cross Surgery have?
5.5 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 1,288 patients per GP against 2,171 across England.
Are appointments at Kings Cross Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kings Cross Surgery's phone number?
020 7278 9074.