Museum Practice, London: patient reviews and CQC rating
Museum Practice is a GP practice in London with 5,533 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.0 full-time-equivalent qualified GPs, or 1,388 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Museum Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 96%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 70th of the 648 practices in London with 50 or more responses. 96% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (98%). 121 patients answered the survey (response rate 19%).
| Survey question | Museum Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 89% | 75% | 77% |
| Easy to contact by phone | 96% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 84% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 86% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Museum Practice is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,533 patients were registered at Museum Practice in September 2026, down 2.7% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,388 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.8 |
| August 2024 | 3.1 | 5.9 |
| August 2025 | 3.9 | 5.4 |
| August 2026 | 4.0 | 7.0 |
From June 2026 to August 2026 the practice recorded 2,760 appointments a month, or 499 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 51% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
83% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Museum Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 469 | 510 |
| Face to face | 38% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.2% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.3% against 0.8%) and chronic kidney disease (2.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 23.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Diabetes | 17+ yrs | 4.0% | 7.9% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.8% | 74.9% |
Museum Practice, The Museum Practice, 58 Great Russell Street, London, WC1B 3BA. Phone: 020 7405 2739. Website: www.museumpractice.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gower Street Practice | 0.4 km | 76% |
| Covent Garden Medical Centre | 0.4 km | 74% |
| Ridgmount Practice | 0.4 km | 65% |
| Dr Christopher Bark | 0.6 km | 78% |
| Soho Square General Practice | 0.6 km | 88% |
- St Philips Medical Centre (86% overall experience good)
- The Holborn Medical Centre (88% overall experience good)
How do patients rate Museum Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Museum Practice as good, above the England figure of 77%. 96% found it easy to get through by phone.
How many patients are registered at Museum Practice?
5,533 patients were registered in September 2026, down 2.7% on a year earlier.
What is Museum Practice's CQC rating?
Good overall, published in July 2016.
How many GPs does Museum Practice have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,388 patients per GP against 2,171 across England.
Are appointments at Museum Practice face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Museum Practice's phone number?
020 7405 2739.