The Holborn Medical Centre, London: patient reviews and CQC rating
The Holborn Medical Centre is a GP practice in London with 10,116 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 6.1 full-time-equivalent qualified GPs, or 1,654 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Holborn Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 58%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 79th of the 648 practices in London with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (94%). 93 patients answered the survey (response rate 8%).
| Survey question | The Holborn Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 78% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for The Holborn Medical Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,116 patients were registered at The Holborn Medical Centre in September 2026, down 8.2% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 1,654 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.8 |
| August 2024 | 5.7 | 9.6 |
| August 2025 | 4.5 | 8.5 |
| August 2026 | 6.1 | 8.8 |
From June 2026 to August 2026 the practice recorded 4,441 appointments a month, or 439 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Holborn Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 469 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), chronic kidney disease (1.2% against 4.6%) and stroke or TIA (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 24.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.7% | 14.3% |
| High blood pressure | All ages | 6.4% | 15.2% |
| Asthma | 6+ yrs | 2.9% | 6.6% |
| Diabetes | 17+ yrs | 2.8% | 7.9% |
| Cancer | All ages | 1.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.2% | 4.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 28.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
The Holborn Medical Centre, 64-66 Lamb's Conduit Street, Holborn, London, WC1N 3NA. Phone: 020 3077 0044. Website: www.holbornmedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gray’s Inn Medical Group Chancery Lane | 0.3 km | 80% |
| Brunswick Medical Centre | 0.4 km | 73% |
| The Bloomsbury Surgery | 0.5 km | 67% |
| Museum Practice | 0.7 km | 89% |
| Clerkenwell Medical Practice | 0.7 km | 79% |
- Museum Practice (89% overall experience good)
- St Philips Medical Centre (86% overall experience good)
How do patients rate The Holborn Medical Centre?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The Holborn Medical Centre as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at The Holborn Medical Centre?
10,116 patients were registered in September 2026, down 8.2% on a year earlier.
What is The Holborn Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does The Holborn Medical Centre have?
6.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,654 patients per GP against 2,171 across England.
Are appointments at The Holborn Medical Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Holborn Medical Centre's phone number?
020 3077 0044.