Gray’s Inn Medical Group Chancery Lane, London: patient reviews and CQC rating
Gray’s Inn Medical Group Chancery Lane is a GP practice in London with 8,314 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 5.1 full-time-equivalent qualified GPs, or 1,639 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gray’s Inn Medical Group Chancery Lane
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 5 are above England and 2 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 275th of the 648 practices in London with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (79%). 80 patients answered the survey (response rate 7%).
| Survey question | Gray’s Inn Medical Group Chancery Lane | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 80% | 62% | 57% |
| Easy to contact via the website | 56% | 57% | 58% |
| Easy to contact via the NHS App | 67% | 54% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 55% | 68% | 69% |
| Listened to well | 95% | 86% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 135 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gray’s Inn Medical Group Chancery Lane is Good, published in November 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,314 patients were registered at Gray’s Inn Medical Group Chancery Lane in September 2026, down 4.1% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,639 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.1 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 5.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 2,089 appointments a month, or 251 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 19% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 18% of booked patients did not attend.
| Measure | Gray’s Inn Medical Group Chancery Lane | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 251 | 469 | 510 |
| Face to face | 51% | 60% | 63% |
| Same day as booked | 19% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 18% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (1.0% against 4.6%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.6% | 14.3% |
| High blood pressure | All ages | 7.3% | 15.2% |
| Diabetes | 17+ yrs | 3.8% | 7.9% |
| Asthma | 6+ yrs | 3.0% | 6.6% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Cancer | All ages | 1.5% | 3.8% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| COPD | All ages | 0.7% | 1.9% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.1% | 74.9% |
Gray’s Inn Medical Group Chancery Lane, 77 Gray's Inn Road, London, WC1X 8TS. Phone: 020 7405 9360.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Holborn Medical Centre | 0.3 km | 88% |
| Clerkenwell Medical Practice | 0.5 km | 79% |
| Dr John Segarajasinghe | 0.5 km | 88% |
| Amwell Group Practice | 0.6 km | 82% |
| Brunswick Medical Centre | 0.6 km | 73% |
- Belsize Priory Medical Practice (79% overall experience good)
- Cholmley Gardens Surgery (80% overall experience good)
- Gray’s Inn Medical Group Hampstead (86% overall experience good)
- Gray’s Inn Medical Group West Hampstead (90% overall experience good)
- Primrose Hill Surgery (80% overall experience good)
How do patients rate Gray’s Inn Medical Group Chancery Lane?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Gray’s Inn Medical Group Chancery Lane as good, against 77% across England. 80% found it easy to get through by phone.
How many patients are registered at Gray’s Inn Medical Group Chancery Lane?
8,314 patients were registered in September 2026, down 4.1% on a year earlier.
What is Gray’s Inn Medical Group Chancery Lane's CQC rating?
Good overall, published in November 2018.
How many GPs does Gray’s Inn Medical Group Chancery Lane have?
5.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,639 patients per GP against 2,171 across England.
Are appointments at Gray’s Inn Medical Group Chancery Lane face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gray’s Inn Medical Group Chancery Lane's phone number?
020 7405 9360.