Gray’s Inn Medical Group West Hampstead, London: patient reviews and CQC rating
Gray’s Inn Medical Group West Hampstead is a GP practice in London with 3,561 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 1.2 full-time-equivalent qualified GPs, or 2,856 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gray’s Inn Medical Group West Hampstead
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 46th of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 81 patients answered the survey (response rate 11%).
| Survey question | Gray’s Inn Medical Group West Hampstead | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 76% | 57% | 58% |
| Easy to contact via the NHS App | 83% | 54% | 54% |
| Reception team helpful | 98% | 83% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 80% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 67 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gray’s Inn Medical Group West Hampstead is Good, published in October 2023. All 5 key questions are rated Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,561 patients were registered at Gray’s Inn Medical Group West Hampstead in September 2026, up 1.4% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 2,856 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.8 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 1,127 appointments a month, or 316 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 21% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Gray’s Inn Medical Group West Hampstead | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 316 | 469 | 510 |
| Face to face | 63% | 60% | 63% |
| Same day as booked | 21% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 12% | 5% | 4% |
Compared with England, the practice has a lower share of patients for epilepsy (0.3% against 0.8%), atrial fibrillation (0.9% against 2.2%) and stroke or TIA (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.8 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 51.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.4% | 74.9% |
Gray’s Inn Medical Group West Hampstead, 80 Fortune Green Road, London, NW6 1DS. Phone: 020 3435 5602. Website: www.fortunegreengp.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cholmley Gardens Surgery | 0.3 km | 80% |
| West Hampstead Medical Centre | 0.5 km | 86% |
| Greenfield Medical Centre | 0.9 km | 74% |
| Windmill Medical Practice | 1.0 km | 87% |
| Brondesbury Medical Centre | 1.3 km | 80% |
- Belsize Priory Medical Practice (79% overall experience good)
- Cholmley Gardens Surgery (80% overall experience good)
- Gray’s Inn Medical Group Chancery Lane (80% overall experience good)
- Gray’s Inn Medical Group Hampstead (86% overall experience good)
- Primrose Hill Surgery (80% overall experience good)
How do patients rate Gray’s Inn Medical Group West Hampstead?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Gray’s Inn Medical Group West Hampstead as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Gray’s Inn Medical Group West Hampstead?
3,561 patients were registered in September 2026, up 1.4% on a year earlier.
What is Gray’s Inn Medical Group West Hampstead's CQC rating?
Good overall, published in October 2023.
How many GPs does Gray’s Inn Medical Group West Hampstead have?
1.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,856 patients per GP against 2,171 across England.
Are appointments at Gray’s Inn Medical Group West Hampstead face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gray’s Inn Medical Group West Hampstead's phone number?
020 3435 5602.