Brondesbury Medical Centre, London: patient reviews and CQC rating
Brondesbury Medical Centre is a GP practice in London with 22,659 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 13.8 full-time-equivalent qualified GPs, or 1,637 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brondesbury Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 78%, against 85% across England. With 105 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 282nd of the 648 practices in London with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (83%). 105 patients answered the survey (response rate 13%).
| Survey question | Brondesbury Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 62% | 62% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 66% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Brondesbury Medical Centre is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,659 patients were registered at Brondesbury Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 13.8 full-time-equivalent qualified GPs, there are 1,637 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.7 nurses and 14.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 15.1 |
| August 2024 | 10.4 | 16.8 |
| August 2025 | 12.2 | 20.8 |
| August 2026 | 13.8 | 23.7 |
From June 2026 to August 2026 the practice recorded 12,277 appointments a month, or 542 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 53% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Brondesbury Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 542 | 469 | 510 |
| Face to face | 44% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%) and osteoporosis (1.7% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.9% against 2.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 51.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.5% | 74.9% |
Brondesbury Medical Centre, 279 Kilburn High Road, London, NW6 7JQ. Phone: 020 7624 9853. Website: www.brondesburymedicalcentre.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Hampstead Medical Centre | 0.8 km | 86% |
| The Lonsdale Medical Centre | 0.8 km | 67% |
| Cholmley Gardens Surgery | 1.0 km | 80% |
| Belsize Priory Medical Practice | 1.1 km | 79% |
| Windmill Medical Practice | 1.1 km | 87% |
- Gower Street Practice (76% overall experience good)
How do patients rate Brondesbury Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Brondesbury Medical Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Brondesbury Medical Centre?
22,659 patients were registered in September 2026, down 1.7% on a year earlier.
What is Brondesbury Medical Centre's CQC rating?
Good overall, published in February 2019.
How many GPs does Brondesbury Medical Centre have?
13.8 full-time-equivalent qualified GPs (21 qualified GPs by headcount), which is 1,637 patients per GP against 2,171 across England.
Are appointments at Brondesbury Medical Centre face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brondesbury Medical Centre's phone number?
020 7624 9853.