The Lonsdale Medical Centre, London: patient reviews and CQC rating
The Lonsdale Medical Centre is a GP practice in London with 19,489 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 7.4 full-time-equivalent qualified GPs, or 2,626 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Lonsdale Medical Centre
Its result closest to England is the share who said they were treated with care and concern: 83%, against 86% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 537th of the 648 practices in London with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (70%). 107 patients answered the survey (response rate 16%).
| Survey question | The Lonsdale Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 67% | 75% | 77% |
| Easy to contact by phone | 39% | 62% | 57% |
| Easy to contact via the website | 42% | 57% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 59% | 73% | 73% |
| Wait for appointment about right | 50% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for The Lonsdale Medical Centre is Good, published in September 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,489 patients were registered at The Lonsdale Medical Centre in September 2026, up 0.7% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,626 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.9 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 9.6 |
| August 2024 | 7.4 | 7.4 |
| August 2025 | 7.4 | 11.1 |
| August 2026 | 7.4 | 11.7 |
From June 2026 to August 2026 the practice recorded 13,903 appointments a month, or 713 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 51% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Lonsdale Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 713 | 469 | 510 |
| Face to face | 87% | 60% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.4% against 0.8%) and osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.9% | 14.3% |
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
The Lonsdale Medical Centre, 24 Lonsdale Road, London, NW6 6RR. Phone: 020 7328 8331. Website: www.lonsdalemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| KPMC Mile Walk | 0.6 km | 69% |
| Shirland Medical | 0.7 km | 84% |
| Dr Nazeer Ahmed | 0.7 km | 95% |
| Brondesbury Medical Centre | 0.8 km | 80% |
| Health Centre | 1.2 km | 93% |
- The Law Medical Group Practice (70% overall experience good)
- Willesden Green Surgery (90% overall experience good)
How do patients rate The Lonsdale Medical Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of The Lonsdale Medical Centre as good, below the England figure of 77%. 39% found it easy to get through by phone.
How many patients are registered at The Lonsdale Medical Centre?
19,489 patients were registered in September 2026, up 0.7% on a year earlier.
What is The Lonsdale Medical Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does The Lonsdale Medical Centre have?
7.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,626 patients per GP against 2,171 across England.
Are appointments at The Lonsdale Medical Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Lonsdale Medical Centre's phone number?
020 7328 8331.