Willesden Green Surgery, London: patient reviews and CQC rating
Willesden Green Surgery is a GP practice in London with 15,216 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 4.5 full-time-equivalent qualified GPs, or 3,396 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willesden Green Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 89%, against 86% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 51st of the 648 practices in London with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (83%). 76 patients answered the survey (response rate 10%).
| Survey question | Willesden Green Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 95% | 62% | 57% |
| Easy to contact via the website | 85% | 57% | 58% |
| Easy to contact via the NHS App | 80% | 54% | 54% |
| Reception team helpful | 100% | 83% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 98% | 68% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for Willesden Green Surgery is Good, published in April 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,216 patients were registered at Willesden Green Surgery in September 2026, up 9.2% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 3,396 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 5.5 |
| August 2024 | 4.5 | 5.3 |
| August 2025 | 4.5 | 6.8 |
| August 2026 | 4.5 | 6.2 |
From June 2026 to August 2026 the practice recorded 13,337 appointments a month, or 877 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 55% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Willesden Green Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 877 | 469 | 510 |
| Face to face | 40% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (22.4% against 14.3%). It has a lower share for dementia (0.1% against 0.8%), COPD (0.6% against 1.9%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 32.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.4% | 14.3% |
| High blood pressure | All ages | 7.5% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
Willesden Green Surgery, 59 Anson Road, Willesden, London, NW2 3UY. Phone: 020 8208 4141.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chichele Road Surgery | 0.1 km | 69% |
| Cricklewood General Practice | 0.3 km | 84% |
| Walm Lane Surgery | 0.4 km | 88% |
| Windmill Medical Practice | 0.5 km | 87% |
| Greenfield Medical Centre | 1.1 km | 74% |
- The Law Medical Group Practice (70% overall experience good)
- The Lonsdale Medical Centre (67% overall experience good)
How do patients rate Willesden Green Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Willesden Green Surgery as good, above the England figure of 77%. 95% found it easy to get through by phone.
How many patients are registered at Willesden Green Surgery?
15,216 patients were registered in September 2026, up 9.2% on a year earlier.
What is Willesden Green Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Willesden Green Surgery have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,396 patients per GP against 2,171 across England.
Are appointments at Willesden Green Surgery face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willesden Green Surgery's phone number?
020 8208 4141.