Cholmley Gardens Surgery, London: patient reviews and CQC rating
Cholmley Gardens Surgery is a GP practice in London with 7,199 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 2.4 full-time-equivalent qualified GPs, or 3,016 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cholmley Gardens Surgery
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, against 54% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 281st of the 648 practices in London with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (89%). 96 patients answered the survey (response rate 17%).
| Survey question | Cholmley Gardens Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for Cholmley Gardens Surgery is Good, published in August 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,199 patients were registered at Cholmley Gardens Surgery in September 2026, down 11.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,016 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 3,323 appointments a month, or 462 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 61% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cholmley Gardens Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 462 | 469 | 510 |
| Face to face | 37% | 60% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), COPD (0.5% against 1.9%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.9 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.8% | 15.2% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Cancer | All ages | 4.0% | 3.8% |
| Diabetes | 17+ yrs | 3.2% | 7.9% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| COPD | All ages | 0.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Cholmley Gardens Surgery, 1 Cholmley Gardens, London, NW6 1AE. Phone: 020 7794 6256. Website: www.cholmleygardensmc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Hampstead Medical Centre | 0.3 km | 86% |
| Gray’s Inn Medical Group West Hampstead | 0.3 km | 90% |
| Windmill Medical Practice | 1.0 km | 87% |
| Brondesbury Medical Centre | 1.0 km | 80% |
| Greenfield Medical Centre | 1.2 km | 74% |
- Belsize Priory Medical Practice (79% overall experience good)
- Gray’s Inn Medical Group Chancery Lane (80% overall experience good)
- Gray’s Inn Medical Group Hampstead (86% overall experience good)
- Gray’s Inn Medical Group West Hampstead (90% overall experience good)
- Primrose Hill Surgery (80% overall experience good)
How do patients rate Cholmley Gardens Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Cholmley Gardens Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Cholmley Gardens Surgery?
7,199 patients were registered in September 2026, down 11.1% on a year earlier.
What is Cholmley Gardens Surgery's CQC rating?
Good overall, published in August 2022.
How many GPs does Cholmley Gardens Surgery have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,016 patients per GP against 2,171 across England.
Are appointments at Cholmley Gardens Surgery face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cholmley Gardens Surgery's phone number?
020 7794 6256.