Primrose Hill Surgery, London: patient reviews and CQC rating
Primrose Hill Surgery is a GP practice in London with 8,365 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 1.2 full-time-equivalent qualified GPs, or 7,113 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Primrose Hill Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 289th of the 648 practices in London with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (84%). 147 patients answered the survey (response rate 23%).
| Survey question | Primrose Hill Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 83% | 62% | 57% |
| Easy to contact via the website | 54% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 76% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for Primrose Hill Surgery is Good, published in April 2022. All 5 key questions are rated Good. It held the same rating in the report before (December 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,365 patients were registered at Primrose Hill Surgery in September 2026, down 3.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 7,113 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 4.7 |
| August 2024 | 3.6 | 4.7 |
| August 2025 | 3.6 | 4.7 |
| August 2026 | 1.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 3,277 appointments a month, or 392 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Primrose Hill Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 392 | 469 | 510 |
| Face to face | 59% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), a learning disability (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 17.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 87.9 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.5% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Diabetes | 17+ yrs | 3.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.1% | 74.9% |
Primrose Hill Surgery, 99 Regents Park Road, London, NW1 8UR. Phone: 020 7722 0038. Website: www.primrosehillsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Adelaide Medical Centre | 0.4 km | 94% |
| Prince of Wales Medical Centre | 0.8 km | 76% |
| The Queens Crescent Surgery | 0.9 km | 80% |
| Swiss Cottage Surgery | 1.1 km | 88% |
| James Wigg Group Practice | 1.2 km | 61% |
- Belsize Priory Medical Practice (79% overall experience good)
- Cholmley Gardens Surgery (80% overall experience good)
- Gray’s Inn Medical Group Chancery Lane (80% overall experience good)
- Gray’s Inn Medical Group Hampstead (86% overall experience good)
- Gray’s Inn Medical Group West Hampstead (90% overall experience good)
How do patients rate Primrose Hill Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Primrose Hill Surgery as good, against 77% across England. 83% found it easy to get through by phone.
How many patients are registered at Primrose Hill Surgery?
8,365 patients were registered in September 2026, down 3.8% on a year earlier.
What is Primrose Hill Surgery's CQC rating?
Good overall, published in April 2022.
How many GPs does Primrose Hill Surgery have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 7,113 patients per GP against 2,171 across England.
Are appointments at Primrose Hill Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Primrose Hill Surgery's phone number?
020 7722 0038.