Prince of Wales Medical Centre, London: patient reviews and CQC rating
Prince of Wales Medical Centre is a GP practice in London with 7,317 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Inadequate overall, in a report published in April 2023. It has 5.3 full-time-equivalent qualified GPs, or 1,386 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Prince of Wales Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 35%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 394th of the 648 practices in London with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (71%). 113 patients answered the survey (response rate 14%).
| Survey question | Prince of Wales Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 35% | 57% | 58% |
| Easy to contact via the NHS App | 38% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 64 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Prince of Wales Medical Centre is Inadequate, published in April 2023. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Requires Improvement. Its previous overall rating was Good (August 2016).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
7,317 patients were registered at Prince of Wales Medical Centre in September 2026, down 10.6% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,386 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 7.1 |
| August 2024 | 5.0 | 6.9 |
| August 2025 | 5.9 | 8.7 |
| August 2026 | 5.3 | 7.2 |
From June 2026 to August 2026 the practice recorded 4,139 appointments a month, or 566 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 57% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Prince of Wales Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 566 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 57% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 32.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| COPD | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.3% | 74.9% |
Prince of Wales Medical Centre, 52 Prince of Wales Road, London, NW5 3LN. Phone: 020 7267 0067. Website: www.princeofwalesgrouppractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Queens Crescent Surgery | 0.4 km | 80% |
| James Wigg Group Practice | 0.5 km | 61% |
| Caversham Group Practice | 0.7 km | 97% |
| Primrose Hill Surgery | 0.8 km | 80% |
| Parliament Hill Medical Centre | 0.9 km | 81% |
- Caversham Group Practice (97% overall experience good)
- Parliament Hill Medical Centre (81% overall experience good)
How do patients rate Prince of Wales Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Prince of Wales Medical Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Prince of Wales Medical Centre?
7,317 patients were registered in September 2026, down 10.6% on a year earlier.
What is Prince of Wales Medical Centre's CQC rating?
Inadequate overall, published in April 2023.
How many GPs does Prince of Wales Medical Centre have?
5.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,386 patients per GP against 2,171 across England.
Are appointments at Prince of Wales Medical Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Prince of Wales Medical Centre's phone number?
020 7267 0067.