Parliament Hill Medical Centre, London: patient reviews and CQC rating
Parliament Hill Medical Centre is a GP practice in London with 8,282 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2024. It has 4.2 full-time-equivalent qualified GPs, or 1,959 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parliament Hill Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 259th of the 648 practices in London with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (91%). 96 patients answered the survey (response rate 20%).
| Survey question | Parliament Hill Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 85% | 62% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 98% | 83% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 77% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 29% of 100 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parliament Hill Medical Centre is Good, published in April 2024. All 5 key questions are rated Good. It held the same rating in the report before (September 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,282 patients were registered at Parliament Hill Medical Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,959 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 8.0 |
| August 2024 | 3.9 | 9.3 |
| August 2025 | 3.9 | 10.7 |
| August 2026 | 4.2 | 10.8 |
From June 2026 to August 2026 the practice recorded 2,481 appointments a month, or 300 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Parliament Hill Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 300 | 469 | 510 |
| Face to face | 81% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), diabetes (3.1% against 7.9%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.6% | 14.3% |
| High blood pressure | All ages | 10.7% | 15.2% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Diabetes | 17+ yrs | 3.1% | 7.9% |
| Cancer | All ages | 3.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.7% | 74.9% |
Parliament Hill Medical Centre, 113-117 Highgate Road, London, NW5 1TR. Phone: 020 7482 9280.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Junction Medical Practice | 0.6 km | 65% |
| Caversham Group Practice | 0.7 km | 97% |
| The Queens Crescent Surgery | 0.8 km | 80% |
| Prince of Wales Medical Centre | 0.9 km | 76% |
| Brookfield Park Surgery | 1.0 km | 87% |
- Caversham Group Practice (97% overall experience good)
- Prince of Wales Medical Centre (76% overall experience good)
How do patients rate Parliament Hill Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Parliament Hill Medical Centre as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at Parliament Hill Medical Centre?
8,282 patients were registered in September 2026, down 2.9% on a year earlier.
What is Parliament Hill Medical Centre's CQC rating?
Good overall, published in April 2024.
How many GPs does Parliament Hill Medical Centre have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,959 patients per GP against 2,171 across England.
Are appointments at Parliament Hill Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parliament Hill Medical Centre's phone number?
020 7482 9280.