Amwell Group Practice, London: patient reviews and CQC rating
Amwell Group Practice is a GP practice in London with 11,097 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 6.3 full-time-equivalent qualified GPs, or 1,751 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Amwell Group Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 82%, above the England figure of 54%. Its weakest is the share who found the reception and administrative team helpful: 82%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 225th of the 648 practices in London with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (81%). 106 patients answered the survey (response rate 17%).
| Survey question | Amwell Group Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 82% | 75% | 77% |
| Easy to contact by phone | 75% | 62% | 57% |
| Easy to contact via the website | 73% | 57% | 58% |
| Easy to contact via the NHS App | 82% | 54% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 78% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 96% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Amwell Group Practice is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,097 patients were registered at Amwell Group Practice in September 2026, down 5.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 1,751 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 8.5 |
| August 2024 | 5.9 | 10.8 |
| August 2025 | 6.3 | 8.9 |
| August 2026 | 6.3 | 15.1 |
From June 2026 to August 2026 the practice recorded 3,704 appointments a month, or 334 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 45% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Amwell Group Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 469 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (1.5% against 4.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.5% | 14.3% |
| High blood pressure | All ages | 6.0% | 15.2% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Diabetes | 17+ yrs | 3.1% | 7.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Amwell Group Practice, 4 Naoroji Street, Islington, London, WC1X 0GB. Phone: 020 7837 2020. Website: www.amwellgrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clerkenwell Medical Practice | 0.4 km | 79% |
| Dr John Segarajasinghe | 0.4 km | 88% |
| Gray’s Inn Medical Group Chancery Lane | 0.6 km | 80% |
| Ritchie Street Group Practice | 0.8 km | 70% |
| The Holborn Medical Centre | 0.8 km | 88% |
- Barnsbury Medical Practice (85% overall experience good)
- City Road Medical Centre (66% overall experience good)
- Clerkenwell Medical Practice (79% overall experience good)
- Dr John Segarajasinghe (88% overall experience good)
- Killick Street Health Centre (83% overall experience good)
- Ritchie Street Group Practice (70% overall experience good)
How do patients rate Amwell Group Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Amwell Group Practice as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at Amwell Group Practice?
11,097 patients were registered in September 2026, down 5.5% on a year earlier.
What is Amwell Group Practice's CQC rating?
Good overall, published in December 2019.
How many GPs does Amwell Group Practice have?
6.3 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,751 patients per GP against 2,171 across England.
Are appointments at Amwell Group Practice face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Amwell Group Practice's phone number?
020 7837 2020.