City Road Medical Centre, London: patient reviews and CQC rating
City Road Medical Centre is a GP practice in London with 9,156 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). It has 6.1 full-time-equivalent qualified GPs, or 1,510 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about City Road Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Its weakest is the share who described their overall experience of the practice as good: 66%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 559th of the 648 practices in London with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (79%). 93 patients answered the survey (response rate 12%).
| Survey question | City Road Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 54% | 62% | 57% |
| Easy to contact via the website | 52% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 66% | 68% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 90 responses rated the practice good or very good (England: 92%).
9,156 patients were registered at City Road Medical Centre in September 2026, down 3.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 1,510 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 7.4 |
| August 2024 | 5.3 | 7.9 |
| August 2025 | 5.3 | 7.9 |
| August 2026 | 6.1 | 7.8 |
From June 2026 to August 2026 the practice recorded 3,705 appointments a month, or 405 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 45% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | City Road Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 469 | 510 |
| Face to face | 40% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), chronic kidney disease (1.6% against 4.6%) and coronary heart disease (1.2% against 3.0%). The practice's patients live in areas with an average deprivation score of 24.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.1% | 14.3% |
| High blood pressure | All ages | 7.8% | 15.2% |
| Diabetes | 17+ yrs | 4.3% | 7.9% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Cancer | All ages | 2.2% | 3.8% |
| COPD | All ages | 1.7% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
City Road Medical Centre, Unit 1-3 Ground Floor, City House, 190-196 City Road, London, EC1V 2QH. Phone: 020 7336 8170. Website: www.cityroadmedicalcentre.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shoreditch Park Surgery | 0.7 km | 92% |
| The Hoxton Surgery | 0.7 km | 75% |
| The Lawson Practice | 1.0 km | 73% |
| New North Health Centre | 1.1 km | 81% |
| The Neaman Practice | 1.1 km | 71% |
- Amwell Group Practice (82% overall experience good)
- Barnsbury Medical Practice (85% overall experience good)
- Clerkenwell Medical Practice (79% overall experience good)
- Dr John Segarajasinghe (88% overall experience good)
- Killick Street Health Centre (83% overall experience good)
- Ritchie Street Group Practice (70% overall experience good)
How do patients rate City Road Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of City Road Medical Centre as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at City Road Medical Centre?
9,156 patients were registered in September 2026, down 3.9% on a year earlier.
How many GPs does City Road Medical Centre have?
6.1 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,510 patients per GP against 2,171 across England.
Are appointments at City Road Medical Centre face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is City Road Medical Centre's phone number?
020 7336 8170.