Gladstone Medical Centre, London: patient reviews and CQC rating
Gladstone Medical Centre is a GP practice in London with 8,641 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 3.6 full-time-equivalent qualified GPs, or 2,418 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gladstone Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 88%, above the England figure of 73%. Its weakest is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 158th of the 648 practices in London with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (78%). 102 patients answered the survey (response rate 13%).
| Survey question | Gladstone Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 85% | 75% | 77% |
| Easy to contact by phone | 68% | 62% | 57% |
| Easy to contact via the website | 65% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 165 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gladstone Medical Centre is Good, published in January 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,641 patients were registered at Gladstone Medical Centre in September 2026, down 8.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,418 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.5 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 5.1 |
| August 2024 | 3.4 | 5.1 |
| August 2025 | 3.4 | 5.3 |
| August 2026 | 3.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 6,889 appointments a month, or 797 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Gladstone Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 797 | 469 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.2% against 1.0%) and diabetes (10.9% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), COPD (1.0% against 1.9%) and atrial fibrillation (1.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 40.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.8% | 14.3% |
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Gladstone Medical Centre, 5 Dollis Hill Lane, London, NW2 6JH. Phone: 020 8102 9108. Website: www.gladstonemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Isis Neoman | 0.0 km | 95% |
| Neasden Medical Centre | 0.1 km | 70% |
| Dr Bhatt and partners | 1.3 km | 90% |
| Church End Medical Centre | 1.3 km | 88% |
| Oxgate Gardens Surgery | 1.4 km | 62% |
- Burnley Practice (69% overall experience good)
- Dr Isis Neoman (95% overall experience good)
- St Andrews Medical Centre (64% overall experience good)
- The Willesden Medical Centre (81% overall experience good)
How do patients rate Gladstone Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Gladstone Medical Centre as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Gladstone Medical Centre?
8,641 patients were registered in September 2026, down 8.1% on a year earlier.
What is Gladstone Medical Centre's CQC rating?
Good overall, published in January 2020.
How many GPs does Gladstone Medical Centre have?
3.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,418 patients per GP against 2,171 across England.
Are appointments at Gladstone Medical Centre face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gladstone Medical Centre's phone number?
020 8102 9108.