Broadmead Surgery, Northolt: patient reviews and CQC rating
Broadmead Surgery is a GP practice in Northolt with 7,738 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.3 full-time-equivalent qualified GPs, or 2,381 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broadmead Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 77%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 11 practices in Northolt with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (78%). 116 patients answered the survey (response rate 19%).
| Survey question | Broadmead Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 70% | 75% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 15 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broadmead Surgery is Good, published in July 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,738 patients were registered at Broadmead Surgery in September 2026, down 3.1% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,381 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 3,286 appointments a month, or 425 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Broadmead Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for dementia (0.4% against 0.8%), peripheral arterial disease (0.3% against 0.6%) and chronic kidney disease (2.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 35.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.8% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
Broadmead Surgery, Grand Union Village Health Centre, Taywood Road, Northolt, UB5 6WL. Phone: 020 3313 7570. Website: www.broadmeadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Somerset Medical Centre, Grand Union Village Health Centre | 0.0 km | 77% |
| Goodcare Practice | 0.0 km | 65% |
| Eastmead Avenue Surgery | 0.9 km | 77% |
| The Willow Tree Surgery | 1.0 km | 58% |
| Somerset Family Health Practice | 1.1 km | 66% |
- Goodcare Practice (65% overall experience good)
- Jubilee Gardens Medical Centre (76% overall experience good)
- Somerset Medical Centre, Grand Union Village Health Centre (77% overall experience good)
- West End Surgery (91% overall experience good)
- Yeading Medical Centre (81% overall experience good)
How do patients rate Broadmead Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Broadmead Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Broadmead Surgery?
7,738 patients were registered in September 2026, down 3.1% on a year earlier.
What is Broadmead Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Broadmead Surgery have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,381 patients per GP against 2,171 across England.
Are appointments at Broadmead Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broadmead Surgery's phone number?
020 3313 7570.