The Grove Medical Practice, Northolt: patient reviews and CQC rating
The Grove Medical Practice is a GP practice in Northolt with 7,248 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 3.4 full-time-equivalent qualified GPs, or 2,106 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grove Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 11 practices in Northolt with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (84%). 109 patients answered the survey (response rate 22%).
| Survey question | The Grove Medical Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 89% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 94% | 86% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for The Grove Medical Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,248 patients were registered at The Grove Medical Practice in September 2026, down 4.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 2,106 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 9.6 |
| August 2024 | 3.4 | 4.5 |
| August 2025 | 3.4 | 5.4 |
| August 2026 | 3.4 | 4.9 |
From June 2026 to August 2026 the practice recorded 2,658 appointments a month, or 367 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 23% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Grove Medical Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 367 | 469 | 510 |
| Face to face | 73% | 60% | 63% |
| Same day as booked | 23% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.8% against 7.9%). It has a lower share for depression (2.5% against 14.3%), palliative or supportive care needs (0.1% against 0.6%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Depression | 18+ yrs | 2.5% | 14.3% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Cancer | All ages | 1.3% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
The Grove Medical Practice, 81 Danemead Grove, Northolt, UB5 4NY. Phone: 020 8423 8423. Website: www.thegrovemedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Meadow View Surgery | 0.5 km | 88% |
| The Barnabas Medical Centre | 0.8 km | 59% |
| Dr Govindasamy Balachandran | 0.9 km | 66% |
| Dr Rozewicz & Partners | 1.0 km | 79% |
| Islip Manor Medical Centre | 1.2 km | 69% |
- Dr Govindasamy Balachandran (66% overall experience good)
- Dr Surakshan Claude Seimon (79% overall experience good)
- Elmtrees Surgery (69% overall experience good)
- Greenford Road Medical Centre (76% overall experience good)
- Hillview Surgery (66% overall experience good)
- Islip Manor Medical Centre (69% overall experience good)
- Meadow View Surgery (88% overall experience good)
- Perivale Medical Clinic (84% overall experience good)
- The Barnabas Medical Centre (59% overall experience good)
- The Surgery (56% overall experience good)
How do patients rate The Grove Medical Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Grove Medical Practice as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at The Grove Medical Practice?
7,248 patients were registered in September 2026, down 4.1% on a year earlier.
What is The Grove Medical Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does The Grove Medical Practice have?
3.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,106 patients per GP against 2,171 across England.
Are appointments at The Grove Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grove Medical Practice's phone number?
020 8423 8423.