Greenford Road Medical Centre, Greenford: patient reviews and CQC rating
Greenford Road Medical Centre is a GP practice in Greenford with 7,355 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 3.1 full-time-equivalent qualified GPs, or 2,357 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greenford Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 75%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 7 practices in Greenford with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (81%). 89 patients answered the survey (response rate 17%).
| Survey question | Greenford Road Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 68% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 36 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greenford Road Medical Centre is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,355 patients were registered at Greenford Road Medical Centre in September 2026, down 6.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,357 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.9 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 4.3 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 3,846 appointments a month, or 523 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 34% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Greenford Road Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 523 | 469 | 510 |
| Face to face | 66% | 60% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%) and diabetes (9.7% against 7.9%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), dementia (0.3% against 0.8%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.6% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| COPD | All ages | 1.0% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Greenford Road Medical Centre, 591 Greenford Road, Greenford, UB6 8QH. Phone: 020 8578 1764.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Perivale Medical Clinic | 0.9 km | 84% |
| Oldfield Family Practice | 0.9 km | 85% |
| Eastmead Avenue Surgery | 1.4 km | 77% |
| Elmbank Surgery | 1.4 km | 83% |
| The Barnabas Medical Centre | 1.5 km | 59% |
- Dr Govindasamy Balachandran (66% overall experience good)
- Dr Surakshan Claude Seimon (79% overall experience good)
- Elmtrees Surgery (69% overall experience good)
- Hillview Surgery (66% overall experience good)
- Islip Manor Medical Centre (69% overall experience good)
- Meadow View Surgery (88% overall experience good)
- Perivale Medical Clinic (84% overall experience good)
- The Barnabas Medical Centre (59% overall experience good)
- The Grove Medical Practice (89% overall experience good)
- The Surgery (56% overall experience good)
How do patients rate Greenford Road Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Greenford Road Medical Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Greenford Road Medical Centre?
7,355 patients were registered in September 2026, down 6.1% on a year earlier.
What is Greenford Road Medical Centre's CQC rating?
Good overall, published in January 2016.
How many GPs does Greenford Road Medical Centre have?
3.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,357 patients per GP against 2,171 across England.
Are appointments at Greenford Road Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greenford Road Medical Centre's phone number?
020 8578 1764.