Islip Manor Medical Centre, Northolt: patient reviews and CQC rating
Islip Manor Medical Centre is a GP practice in Northolt with 6,388 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 1.3 full-time-equivalent qualified GPs, or 4,839 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Islip Manor Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found the reception and administrative team helpful: 70%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 11 practices in Northolt with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (67%). 133 patients answered the survey (response rate 20%).
| Survey question | Islip Manor Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 52% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 70% | 83% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 66% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
CQC's overall rating for Islip Manor Medical Centre is Good, published in September 2022. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,388 patients were registered at Islip Manor Medical Centre in September 2026, down 0.5% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 4,839 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 4,423 appointments a month, or 692 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
20% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Islip Manor Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 692 | 469 | 510 |
| Face to face | 82% | 60% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Depression | 18+ yrs | 7.0% | 14.3% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.8% | 74.9% |
Islip Manor Medical Centre, 45 Eastcote Lane, Northolt, UB5 5RG. Phone: 020 8845 4911. Website: www.islipmanorsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Surakshan Claude Seimon | 0.3 km | 79% |
| Dr Govindasamy Balachandran | 0.6 km | 66% |
| Meadow View Surgery | 0.9 km | 88% |
| The Grove Medical Practice | 1.2 km | 89% |
| The Barnabas Medical Centre | 1.4 km | 59% |
- Dr Govindasamy Balachandran (66% overall experience good)
- Dr Surakshan Claude Seimon (79% overall experience good)
- Elmtrees Surgery (69% overall experience good)
- Greenford Road Medical Centre (76% overall experience good)
- Hillview Surgery (66% overall experience good)
- Meadow View Surgery (88% overall experience good)
- Perivale Medical Clinic (84% overall experience good)
- The Barnabas Medical Centre (59% overall experience good)
- The Grove Medical Practice (89% overall experience good)
- The Surgery (56% overall experience good)
How do patients rate Islip Manor Medical Centre?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Islip Manor Medical Centre as good, below the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Islip Manor Medical Centre?
6,388 patients were registered in September 2026, down 0.5% on a year earlier.
What is Islip Manor Medical Centre's CQC rating?
Good overall, published in September 2022.
How many GPs does Islip Manor Medical Centre have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,839 patients per GP against 2,171 across England.
Are appointments at Islip Manor Medical Centre face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Islip Manor Medical Centre's phone number?
020 8845 4911.