Dr Govindasamy Balachandran, Northolt: patient reviews and CQC rating
Dr Govindasamy Balachandran is a GP practice in Northolt with 3,261 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 1.0 full-time-equivalent qualified GPs, or 3,261 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Govindasamy Balachandran
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who described their overall experience of the practice as good: 66%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 9th of the 11 practices in Northolt with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (62%). 88 patients answered the survey (response rate 16%).
| Survey question | Dr Govindasamy Balachandran | West and North London | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 60% | 62% | 57% |
| Easy to contact via the website | 49% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 45 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Govindasamy Balachandran is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,261 patients were registered at Dr Govindasamy Balachandran in September 2026, down 4.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,261 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,705 appointments a month, or 830 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 57% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Dr Govindasamy Balachandran | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 830 | 469 | 510 |
| Face to face | 91% | 60% | 63% |
| Same day as booked | 57% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 1% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.1% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), cancer (2.1% against 3.8%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
Dr Govindasamy Balachandran, 45 Doncaster Drive, Northolt, UB5 4AT. Phone: 020 8864 8133.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Islip Manor Medical Centre | 0.6 km | 69% |
| Dr Surakshan Claude Seimon | 0.9 km | 79% |
| The Grove Medical Practice | 0.9 km | 89% |
| Meadow View Surgery | 1.0 km | 88% |
| Dr Rozewicz & Partners | 1.0 km | 79% |
- Dr Surakshan Claude Seimon (79% overall experience good)
- Elmtrees Surgery (69% overall experience good)
- Greenford Road Medical Centre (76% overall experience good)
- Hillview Surgery (66% overall experience good)
- Islip Manor Medical Centre (69% overall experience good)
- Meadow View Surgery (88% overall experience good)
- Perivale Medical Clinic (84% overall experience good)
- The Barnabas Medical Centre (59% overall experience good)
- The Grove Medical Practice (89% overall experience good)
- The Surgery (56% overall experience good)
How do patients rate Dr Govindasamy Balachandran?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Dr Govindasamy Balachandran as good, below the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Dr Govindasamy Balachandran?
3,261 patients were registered in September 2026, down 4.1% on a year earlier.
What is Dr Govindasamy Balachandran's CQC rating?
Good overall, published in July 2016.
How many GPs does Dr Govindasamy Balachandran have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,261 patients per GP against 2,171 across England.
Are appointments at Dr Govindasamy Balachandran face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Govindasamy Balachandran's phone number?
020 8864 8133.