Hillview Surgery, Greenford: patient reviews and CQC rating
Hillview Surgery is a GP practice in Greenford with 11,653 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 7.0 full-time-equivalent qualified GPs, or 1,670 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillview Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 56%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 43%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 7 practices in Greenford with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (74%). 99 patients answered the survey (response rate 15%).
| Survey question | Hillview Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 57% | 62% | 57% |
| Easy to contact via the website | 43% | 57% | 58% |
| Easy to contact via the NHS App | 56% | 54% | 54% |
| Reception team helpful | 71% | 83% | 85% |
| Last contact good | 59% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 151 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hillview Surgery is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,653 patients were registered at Hillview Surgery in September 2026, up 1.7% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 1,670 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.3 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 10.4 |
| August 2024 | 7.0 | 9.6 |
| August 2025 | 7.0 | 8.5 |
| August 2026 | 7.0 | 8.1 |
From June 2026 to August 2026 the practice recorded 6,942 appointments a month, or 596 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hillview Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 469 | 510 |
| Face to face | 52% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.7% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 24.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
Hillview Surgery, 179 Bilton Road, Perivale, Greenford, UB6 7HQ. Phone: 020 8997 4661. Website: www.hillviewsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Surgery | 1.2 km | 56% |
| Perivale Medical Clinic | 1.2 km | 84% |
| Premier Medical Centre | 1.3 km | 75% |
| The Sunflower Medical Centre | 1.3 km | 81% |
| Pearl Medical Practice | 1.3 km | 85% |
- Dr Govindasamy Balachandran (66% overall experience good)
- Dr Surakshan Claude Seimon (79% overall experience good)
- Elmtrees Surgery (69% overall experience good)
- Greenford Road Medical Centre (76% overall experience good)
- Islip Manor Medical Centre (69% overall experience good)
- Meadow View Surgery (88% overall experience good)
- Perivale Medical Clinic (84% overall experience good)
- The Barnabas Medical Centre (59% overall experience good)
- The Grove Medical Practice (89% overall experience good)
- The Surgery (56% overall experience good)
How do patients rate Hillview Surgery?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Hillview Surgery as good, below the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Hillview Surgery?
11,653 patients were registered in September 2026, up 1.7% on a year earlier.
What is Hillview Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does Hillview Surgery have?
7.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,670 patients per GP against 2,171 across England.
Are appointments at Hillview Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillview Surgery's phone number?
020 8997 4661.