The Mansell Road Practice, Greenford: patient reviews and CQC rating
The Mansell Road Practice is a GP practice in Greenford with 5,572 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 0.6 full-time-equivalent qualified GPs, or 9,085 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Mansell Road Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 7 practices in Greenford with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (78%). 101 patients answered the survey (response rate 20%).
| Survey question | The Mansell Road Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 59% | 57% | 58% |
| Easy to contact via the NHS App | 46% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 86% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 160 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Mansell Road Practice is Good, published in April 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,572 patients were registered at The Mansell Road Practice in September 2026, down 6.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 0.6 full-time-equivalent qualified GPs, there are 9,085 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.9 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 0.6 | 0.6 |
From June 2026 to August 2026 the practice recorded 3,086 appointments a month, or 554 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 32% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Mansell Road Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 469 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.6% against 1.2%), diabetes (11.0% against 7.9%) and coronary heart disease (3.9% against 3.0%). It has a lower share for COPD (1.0% against 1.9%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 25.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
The Mansell Road Practice, 73 Mansell Road, Greenford, UB6 9EN. Phone: 020 8575 0083. Website: www.mansellroadpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eastmead Avenue Surgery | 0.7 km | 77% |
| Somerset Family Health Practice | 0.8 km | 66% |
| Oldfield Family Practice | 0.8 km | 85% |
| Woodbridge Medical Centre | 0.8 km | 92% |
| Jubilee Gardens Medical Centre | 0.8 km | 76% |
- Dr S Bassi & Associates Ltd (78% overall experience good)
- Eastmead Avenue Surgery (77% overall experience good)
- Elmbank Surgery (83% overall experience good)
- Greenford Avenue Family Health Practice (86% overall experience good)
- Oldfield Family Practice (85% overall experience good)
- Westseven GP (84% overall experience good)
How do patients rate The Mansell Road Practice?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Mansell Road Practice as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at The Mansell Road Practice?
5,572 patients were registered in September 2026, down 6.2% on a year earlier.
What is The Mansell Road Practice's CQC rating?
Good overall, published in April 2018.
How many GPs does The Mansell Road Practice have?
0.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 9,085 patients per GP against 2,171 across England.
Are appointments at The Mansell Road Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Mansell Road Practice's phone number?
020 8575 0083.