Elmbank Surgery, London: patient reviews and CQC rating
Elmbank Surgery is a GP practice in London with 6,459 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 1.5 full-time-equivalent qualified GPs, or 4,176 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elmbank Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 220th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (77%). 87 patients answered the survey (response rate 15%).
| Survey question | Elmbank Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 70% | 62% | 57% |
| Easy to contact via the website | 68% | 57% | 58% |
| Easy to contact via the NHS App | 66% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 22 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elmbank Surgery is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,459 patients were registered at Elmbank Surgery in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 4,176 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 3,421 appointments a month, or 530 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 27% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Elmbank Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 530 | 469 | 510 |
| Face to face | 81% | 60% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 11% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.5% against 14.3%) and diabetes (9.6% against 7.9%). It has a lower share for dementia (0.4% against 0.8%), stroke or TIA (1.0% against 1.9%) and chronic kidney disease (2.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 31.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% |
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
Elmbank Surgery, 438 Greenford Avenue, Hanwell, London, W7 3DD. Phone: 020 8578 1430. Website: www.elmbanksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greenford Avenue Family Health Practice | 0.4 km | 86% |
| Oldfield Family Practice | 0.8 km | 85% |
| The Mansell Road Practice | 1.2 km | 84% |
| Perivale Medical Clinic | 1.2 km | 84% |
| Greenford Road Medical Centre | 1.4 km | 76% |
- Dr S Bassi & Associates Ltd (78% overall experience good)
- Eastmead Avenue Surgery (77% overall experience good)
- Greenford Avenue Family Health Practice (86% overall experience good)
- Oldfield Family Practice (85% overall experience good)
- The Mansell Road Practice (84% overall experience good)
- Westseven GP (84% overall experience good)
How do patients rate Elmbank Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Elmbank Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Elmbank Surgery?
6,459 patients were registered in September 2026, down 0.2% on a year earlier.
What is Elmbank Surgery's CQC rating?
Good overall, published in May 2017.
How many GPs does Elmbank Surgery have?
1.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,176 patients per GP against 2,171 across England.
Are appointments at Elmbank Surgery face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elmbank Surgery's phone number?
020 8578 1430.