Greenford Avenue Family Health Practice, London: patient reviews and CQC rating
Greenford Avenue Family Health Practice is a GP practice in London with 4,564 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 1.3 full-time-equivalent qualified GPs, or 3,423 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greenford Avenue Family Health Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 142nd of the 648 practices in London with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (93%). 132 patients answered the survey (response rate 22%).
| Survey question | Greenford Avenue Family Health Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 74% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 77% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for Greenford Avenue Family Health Practice is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,564 patients were registered at Greenford Avenue Family Health Practice in September 2026, down 8.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,423 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 2,820 appointments a month, or 618 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 27% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Greenford Avenue Family Health Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 618 | 469 | 510 |
| Face to face | 72% | 60% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 9% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.0% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.4% against 1.2%) and depression (6.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 30.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
Greenford Avenue Family Health Practice, 322 Greenford Avenue, London, W7 3AH. Phone: 020 8578 1880.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elmbank Surgery | 0.4 km | 83% |
| Oldfield Family Practice | 1.2 km | 85% |
| The Argyle Surgery | 1.2 km | 74% |
| Westseven GP | 1.3 km | 84% |
| Dr S Bassi & Associates Ltd | 1.3 km | 78% |
- Dr S Bassi & Associates Ltd (78% overall experience good)
- Eastmead Avenue Surgery (77% overall experience good)
- Elmbank Surgery (83% overall experience good)
- Oldfield Family Practice (85% overall experience good)
- The Mansell Road Practice (84% overall experience good)
- Westseven GP (84% overall experience good)
How do patients rate Greenford Avenue Family Health Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Greenford Avenue Family Health Practice as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Greenford Avenue Family Health Practice?
4,564 patients were registered in September 2026, down 8.1% on a year earlier.
What is Greenford Avenue Family Health Practice's CQC rating?
Good overall, published in January 2024.
How many GPs does Greenford Avenue Family Health Practice have?
1.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,423 patients per GP against 2,171 across England.
Are appointments at Greenford Avenue Family Health Practice face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greenford Avenue Family Health Practice's phone number?
020 8578 1880.