Elmtrees Surgery, Greenford: patient reviews and CQC rating
Elmtrees Surgery is a GP practice in Greenford with 9,126 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2023. It has 2.2 full-time-equivalent qualified GPs, or 4,204 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elmtrees Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 57%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. With 93 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 7 practices in Greenford with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (78%). 93 patients answered the survey (response rate 16%).
| Survey question | Elmtrees Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 57% | 62% | 57% |
| Easy to contact via the website | 49% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 65% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 117 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elmtrees Surgery is Good, published in November 2023. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,126 patients were registered at Elmtrees Surgery in September 2026, up 2.1% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 4,204 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 4,511 appointments a month, or 494 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Elmtrees Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 494 | 469 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), COPD (0.5% against 1.9%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 21.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Elmtrees Surgery, 2a, Horsenden Lane North, Greenford, UB6 0PA. Phone: 020 8869 7910. Website: www.elmtreessurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Surgery | 1.1 km | 56% |
| The Barnabas Medical Centre | 1.2 km | 59% |
| Lanfranc Medical Centre | 1.2 km | 91% |
| Sudbury Primary Care Centre | 1.6 km | 71% |
| Greenford Road Medical Centre | 1.6 km | 76% |
- Dr Govindasamy Balachandran (66% overall experience good)
- Dr Surakshan Claude Seimon (79% overall experience good)
- Greenford Road Medical Centre (76% overall experience good)
- Hillview Surgery (66% overall experience good)
- Islip Manor Medical Centre (69% overall experience good)
- Meadow View Surgery (88% overall experience good)
- Perivale Medical Clinic (84% overall experience good)
- The Barnabas Medical Centre (59% overall experience good)
- The Grove Medical Practice (89% overall experience good)
- The Surgery (56% overall experience good)
How do patients rate Elmtrees Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Elmtrees Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Elmtrees Surgery?
9,126 patients were registered in September 2026, up 2.1% on a year earlier.
What is Elmtrees Surgery's CQC rating?
Good overall, published in November 2023.
How many GPs does Elmtrees Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,204 patients per GP against 2,171 across England.
Are appointments at Elmtrees Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elmtrees Surgery's phone number?
020 8869 7910.