Lanfranc Medical Centre, Harrow: patient reviews and CQC rating
Lanfranc Medical Centre is a GP practice in Harrow with 5,722 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 3.3 full-time-equivalent qualified GPs, or 1,730 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lanfranc Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 82%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 25 practices in Harrow with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (92%). 82 patients answered the survey (response rate 21%).
| Survey question | Lanfranc Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 91% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 64% | 54% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 88% | 68% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lanfranc Medical Centre is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,722 patients were registered at Lanfranc Medical Centre in September 2026, down 3.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,730 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 1,944 appointments a month, or 340 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 67% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lanfranc Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 340 | 469 | 510 |
| Face to face | 78% | 60% | 63% |
| Same day as booked | 67% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.7% against 7.9%), coronary heart disease (4.1% against 3.0%) and high blood pressure (18.3% against 15.2%). It has a lower share for COPD (0.7% against 1.9%), osteoporosis (0.5% against 1.2%) and depression (8.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Diabetes | 17+ yrs | 14.7% | 7.9% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 3.6% | 3.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Palliative care | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Lanfranc Medical Centre, Lanfranc Court, Greenford Road, Harrow, HA1 3QE. Phone: 020 8422 1813. Website: www.lanfrancmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sudbury Primary Care Centre | 1.2 km | 71% |
| Elmtrees Surgery | 1.2 km | 69% |
| The Surgery | 1.5 km | 56% |
| The Shaftesbury Medical Centre | 1.9 km | 83% |
| The Barnabas Medical Centre | 1.9 km | 59% |
- Church Lane Surgery (84% overall experience good)
- Dr Satnam Sodhi (88% overall experience good)
- Pearl Medical Practice (85% overall experience good)
- Preston Hill Surgery (72% overall experience good)
- Preston Medical Centre (87% overall experience good)
- The Sunflower Medical Centre (81% overall experience good)
- The Surgery (76% overall experience good)
- Wembley Park Medical Centre (68% overall experience good)
- Willow Tree Family Doctors (69% overall experience good)
How do patients rate Lanfranc Medical Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Lanfranc Medical Centre as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Lanfranc Medical Centre?
5,722 patients were registered in September 2026, down 3.9% on a year earlier.
What is Lanfranc Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Lanfranc Medical Centre have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,730 patients per GP against 2,171 across England.
Are appointments at Lanfranc Medical Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lanfranc Medical Centre's phone number?
020 8422 1813.