The Ridgeway Surgery, Harrow: patient reviews and CQC rating
The Ridgeway Surgery is a GP practice in Harrow with 14,607 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 6.2 full-time-equivalent qualified GPs, or 2,351 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Ridgeway Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 39%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 14th of the 25 practices in Harrow with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (69%). 116 patients answered the survey (response rate 21%).
| Survey question | The Ridgeway Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 45% | 57% | 58% |
| Easy to contact via the NHS App | 39% | 54% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for The Ridgeway Surgery is Good, published in July 2018. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
14,607 patients were registered at The Ridgeway Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 2,351 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 5.1 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 8.3 |
| August 2024 | 6.2 | 7.9 |
| August 2025 | 6.2 | 8.8 |
| August 2026 | 6.2 | 8.8 |
From June 2026 to August 2026 the practice recorded 9,244 appointments a month, or 633 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 57% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Ridgeway Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 633 | 469 | 510 |
| Face to face | 91% | 60% | 63% |
| Same day as booked | 57% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.8% against 7.9%). It has a lower share for COPD (0.8% against 1.9%), depression (8.3% against 14.3%) and epilepsy (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.8% | 15.2% |
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.8% | 74.9% |
The Ridgeway Surgery, 71 Imperial Drive, Harrow, HA2 7DU. Phone: 020 8427 2470. Website: www.ridgeway-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| GP Direct | 0.8 km | 80% |
| The Pinner Road Surgery | 0.9 km | 61% |
| St Peter's Medical Centre | 1.1 km | 95% |
| Pinner View Medical Centre | 1.2 km | 86% |
| The Shaftesbury Medical Centre | 1.3 km | 83% |
- Dr Rozewicz & Partners (79% overall experience good)
- Enderley Road Medical Centre (68% overall experience good)
- Kenton Bridge Medical Centre (89% overall experience good)
- Kenton Bridge Medical Centre (75% overall experience good)
- Roxbourne Medical Centre (71% overall experience good)
- The Pinn Medical Centre (68% overall experience good)
How do patients rate The Ridgeway Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Ridgeway Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at The Ridgeway Surgery?
14,607 patients were registered in September 2026, down 2.7% on a year earlier.
What is The Ridgeway Surgery's CQC rating?
Good overall, published in July 2018.
How many GPs does The Ridgeway Surgery have?
6.2 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,351 patients per GP against 2,171 across England.
Are appointments at The Ridgeway Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Ridgeway Surgery's phone number?
020 8427 2470.