Roxbourne Medical Centre, Harrow: patient reviews and CQC rating
Roxbourne Medical Centre is a GP practice in Harrow with 6,930 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2023. It has 2.9 full-time-equivalent qualified GPs, or 2,363 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Roxbourne Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 31%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 18th of the 25 practices in Harrow with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (67%). 100 patients answered the survey (response rate 14%).
| Survey question | Roxbourne Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 39% | 62% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 31% | 54% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 57% | 73% | 73% |
| Wait for appointment about right | 53% | 68% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
In the Friends and Family Test for July 2026, 52% of 82 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Roxbourne Medical Centre is Good, published in October 2023. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
6,930 patients were registered at Roxbourne Medical Centre in September 2026, down 2.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,363 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.8 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 5.5 |
| August 2024 | 2.3 | 4.0 |
| August 2025 | 2.9 | 4.0 |
| August 2026 | 2.9 | 4.6 |
From June 2026 to August 2026 the practice recorded 2,798 appointments a month, or 404 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 32% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Roxbourne Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 404 | 469 | 510 |
| Face to face | 52% | 60% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.1% against 1.2%), serious mental illness (2.6% against 1.0%) and dementia (1.6% against 0.8%). It has a lower share for COPD (1.1% against 1.9%), atrial fibrillation (1.3% against 2.2%) and cancer (2.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Osteoporosis | 50+ yrs | 4.1% | 1.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Serious mental illness | All ages | 2.6% | 1.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.4% | 74.9% |
Roxbourne Medical Centre, 37 Rayners Lane, Harrow, HA2 0UE. Phone: 020 8422 5602. Website: www.roxbournemc.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Shaftesbury Medical Centre | 0.8 km | 83% |
| Dr Rozewicz & Partners | 0.9 km | 79% |
| GP Direct | 0.9 km | 80% |
| First Choice Medical Centre | 1.0 km | 79% |
| Kings Road Medical Centre | 1.0 km | 71% |
- Dr Rozewicz & Partners (79% overall experience good)
- Enderley Road Medical Centre (68% overall experience good)
- Kenton Bridge Medical Centre (89% overall experience good)
- Kenton Bridge Medical Centre (75% overall experience good)
- The Pinn Medical Centre (68% overall experience good)
- The Ridgeway Surgery (76% overall experience good)
How do patients rate Roxbourne Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Roxbourne Medical Centre as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Roxbourne Medical Centre?
6,930 patients were registered in September 2026, down 2.7% on a year earlier.
What is Roxbourne Medical Centre's CQC rating?
Good overall, published in October 2023.
How many GPs does Roxbourne Medical Centre have?
2.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,363 patients per GP against 2,171 across England.
Are appointments at Roxbourne Medical Centre face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Roxbourne Medical Centre's phone number?
020 8422 5602.