The Pinn Medical Centre, Pinner: patient reviews and CQC rating
The Pinn Medical Centre is a GP practice in Pinner with 22,208 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Outstanding overall, in a report published in September 2016. It has 13.3 full-time-equivalent qualified GPs, or 1,669 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Pinn Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 25%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 5 practices in Pinner with 50 or more responses. 25% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (70%). 104 patients answered the survey (response rate 27%).
| Survey question | The Pinn Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 25% | 62% | 57% |
| Easy to contact via the website | 48% | 57% | 58% |
| Easy to contact via the NHS App | 40% | 54% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for The Pinn Medical Centre is Outstanding, published in September 2016. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
22,208 patients were registered at The Pinn Medical Centre in September 2026, up 4.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 13.3 full-time-equivalent qualified GPs, there are 1,669 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 3.2 nurses and 9.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.3 | 16.4 |
| August 2024 | 12.3 | 15.3 |
| August 2025 | 12.3 | 15.1 |
| August 2026 | 13.3 | 14.8 |
From June 2026 to August 2026 the practice recorded 11,917 appointments a month, or 537 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 58% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Pinn Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 469 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 58% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%). It has a lower share for COPD (0.7% against 1.9%), palliative or supportive care needs (0.3% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 83.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 9.6% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
The Pinn Medical Centre, 37 Love Lane, Pinner, HA5 3EE. Phone: 020 8866 5766. Website: www.thepinn.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hatch End Medical Centre | 1.3 km | 78% |
| Headstone Lane Medical Centre | 1.8 km | 79% |
| The Ridgeway Surgery | 2.0 km | 76% |
| Elliott Hall Medical Centre | 2.0 km | 94% |
| Devonshire Lodge Practice | 2.1 km | 86% |
- Dr Rozewicz & Partners (79% overall experience good)
- Enderley Road Medical Centre (68% overall experience good)
- Kenton Bridge Medical Centre (89% overall experience good)
- Kenton Bridge Medical Centre (75% overall experience good)
- Roxbourne Medical Centre (71% overall experience good)
- The Ridgeway Surgery (76% overall experience good)
How do patients rate The Pinn Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of The Pinn Medical Centre as good, below the England figure of 77%. 25% found it easy to get through by phone.
How many patients are registered at The Pinn Medical Centre?
22,208 patients were registered in September 2026, up 4.1% on a year earlier.
What is The Pinn Medical Centre's CQC rating?
Outstanding overall, published in September 2016.
How many GPs does The Pinn Medical Centre have?
13.3 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,669 patients per GP against 2,171 across England.
Are appointments at The Pinn Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Pinn Medical Centre's phone number?
020 8866 5766.