Devonshire Lodge Practice, Pinner: patient reviews and CQC rating
Devonshire Lodge Practice is a GP practice in Pinner with 8,225 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2023. It has 3.2 full-time-equivalent qualified GPs, or 2,565 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Devonshire Lodge Practice
Its best result against England is the share who described their overall experience of the practice as good: 86%, above the England figure of 77%. Its weakest is the share who found the reception and administrative team helpful: 84%, against 85% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 5 practices in Pinner with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (77%). 119 patients answered the survey (response rate 25%).
| Survey question | Devonshire Lodge Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 63% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 181 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Devonshire Lodge Practice is Requires Improvement, published in March 2023. 2 key questions are rated differently: Caring Good and Responsive Good. It held the same rating in the report before (December 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
8,225 patients were registered at Devonshire Lodge Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,565 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 3.4 | 4.5 |
| August 2025 | 3.1 | 5.0 |
| August 2026 | 3.2 | 4.9 |
From June 2026 to August 2026 the practice recorded 3,230 appointments a month, or 393 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 30% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Devonshire Lodge Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 393 | 469 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), palliative or supportive care needs (0.8% against 0.6%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 9.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
Devonshire Lodge Practice, The Devonshire Lodge Health Centre, 2a Abbotsbury Gardens, Eastcote, Pinner, HA5 1TG. Phone: 020 8866 0075. Website: www.devonshirelodge.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Abbotsbury Practice, The Abbotsbury Practice, Drs Bhattessa & Siddiqui. | 0.0 km | 90% |
| Dr Ritu Prasad | 1.1 km | 86% |
| Dr RP Aurora's Practice | 1.3 km | 94% |
| First Choice Medical Centre | 1.7 km | 79% |
| Kings Road Medical Centre | 1.8 km | 71% |
- Acre Surgery (69% overall experience good)
- Acrefield Surgery (79% overall experience good)
- Eastbury Surgery (82% overall experience good)
- The Carepoint Practice (79% overall experience good)
- The Harefield Practice (64% overall experience good)
- The Steven Shackman Practice (89% overall experience good)
How do patients rate Devonshire Lodge Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Devonshire Lodge Practice as good, above the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Devonshire Lodge Practice?
8,225 patients were registered in September 2026, down 2.0% on a year earlier.
What is Devonshire Lodge Practice's CQC rating?
Requires Improvement overall, published in March 2023.
How many GPs does Devonshire Lodge Practice have?
3.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,565 patients per GP against 2,171 across England.
Are appointments at Devonshire Lodge Practice face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Devonshire Lodge Practice's phone number?
020 8866 0075.