Acre Surgery, Northwood: patient reviews and CQC rating
Acre Surgery is a GP practice in Northwood with 5,387 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.0 full-time-equivalent qualified GPs, or 1,805 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Acre Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 4 practices in Northwood with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (57%). 105 patients answered the survey (response rate 16%).
| Survey question | Acre Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 41% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 75% | 68% | 69% |
| Listened to well | 73% | 86% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 76% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Acre Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,387 patients were registered at Acre Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,805 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,493 appointments a month, or 648 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 53% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Acre Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 648 | 469 | 510 |
| Face to face | 71% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), COPD (1.1% against 1.9%) and stroke or TIA (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
Acre Surgery, Northwood Health Centre, Neal Close, Acre Way, Northwood, HA6 1TQ. Phone: 01923 820844.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Carepoint Practice | 0.0 km | 79% |
| Eastbury Surgery | 1.2 km | 82% |
| The Pinn Medical Centre | 2.3 km | 68% |
| Hatch End Medical Centre | 2.4 km | 78% |
| The Steven Shackman Practice | 2.5 km | 89% |
- Acrefield Surgery (79% overall experience good)
- Devonshire Lodge Practice (86% overall experience good)
- Eastbury Surgery (82% overall experience good)
- The Carepoint Practice (79% overall experience good)
- The Harefield Practice (64% overall experience good)
- The Steven Shackman Practice (89% overall experience good)
How do patients rate Acre Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Acre Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Acre Surgery?
5,387 patients were registered in September 2026, down 3.7% on a year earlier.
What is Acre Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Acre Surgery have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,805 patients per GP against 2,171 across England.
Are appointments at Acre Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Acre Surgery's phone number?
01923 820844.