North Connect PCN: primary care network practices and patient survey
North Connect PCN is a primary care network of 7 GP practices with 50,736 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,177 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in North Connect PCN with survey results, the share of patients describing their overall experience as good ranges from 64% at The Harefield Practice to 89% at The Steven Shackman Practice, with a median of 79% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. The Steven Shackman Practice has the highest share finding it easy to get through by phone (67%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Steven Shackman Practice | 11,021 | 89% | 67% | – | 1,748 |
| Devonshire Lodge Practice | 8,225 | 86% | 61% | Requires improvement | 2,565 |
| Eastbury Surgery | 7,932 | 82% | 64% | Good | 1,814 |
| The Carepoint Practice | 6,950 | 79% | 67% | Good | 2,482 |
| Acrefield Surgery | 2,330 | 79% | 56% | Good | 5,328 |
| Acre Surgery | 5,387 | 69% | 59% | Good | 1,805 |
| The Harefield Practice | 8,891 | 64% | 42% | – | 2,782 |
Results for the network as a whole, from 729 responses, against West and North London and England.
| Survey question | North Connect PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 60% | 62% | 57% |
| Easy to contact via the website | 52% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,177 registered patients per full-time-equivalent qualified GP in North Connect PCN, close to England's 2,171 and West and North London's 2,497. Practices recorded 742 appointments a month per 1,000 patients (England: 510), 74% of them face to face. 54% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.1% over the year (England: shrank 1.1%).
| Measure | North Connect PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,177 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 742 | 469 | 510 |
| Face-to-face appointments | 74% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 21% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in North Connect PCN is palliative care (0.9% against 0.6%), and the furthest below is peripheral arterial disease (0.4% against 0.6%).
| Condition register | Age group | North Connect PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% | 8,405 |
| Depression | 18+ yrs | 11.0% | 14.3% | 4,602 |
| Diabetes | 17+ yrs | 8.7% | 7.9% | 3,716 |
| Asthma | 6+ yrs | 5.9% | 6.6% | 2,919 |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% | 1,892 |
| Cancer | All ages | 3.8% | 3.8% | 2,021 |
| Coronary heart disease | All ages | 3.3% | 3.0% | 1,739 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 1,269 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 883 |
| COPD | All ages | 1.5% | 1.9% | 798 |
| Dementia | All ages | 1.1% | 0.8% | 576 |
| Serious mental illness | All ages | 1.0% | 1.0% | 504 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 412 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 188 |
| Heart failure | All ages | 0.9% | 1.1% | 463 |
| Palliative care | All ages | 0.9% | 0.6% | 458 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 286 |
| Learning disability | All ages | 0.5% | 0.6% | 247 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 205 |
- Celadine Health & Metrocare PCN (11 practices)
- Colne Union PCN (5 practices)
- Hh Collaborative PCN (8 practices)
- Long Lane First Care Group PCN (7 practices)
- Synergy PCN (4 practices)
Which practices are in North Connect PCN?
Acre Surgery, Acrefield Surgery, Devonshire Lodge Practice, Eastbury Surgery, The Carepoint Practice, The Harefield Practice and The Steven Shackman Practice.
How do patients rate North Connect PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does North Connect PCN cover?
50,736 registered patients across 7 practices in September 2026.
How many patients per GP does North Connect PCN have?
2,177 per full-time-equivalent qualified GP, against 2,171 across England.