Acrefield Surgery, Ruislip: patient reviews and CQC rating
Acrefield Surgery is a GP practice in Ruislip with 2,330 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 0.4 full-time-equivalent qualified GPs, or 5,328 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Acrefield Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. With 90 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 6th of the 10 practices in Ruislip with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (68%). 90 patients answered the survey (response rate 13%).
| Survey question | Acrefield Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 52% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 72% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Acrefield Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,330 patients were registered at Acrefield Surgery in September 2026, down 9.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 0.4 full-time-equivalent qualified GPs, there are 5,328 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.4 | 0.4 |
| August 2025 | 0.4 | 0.4 |
| August 2026 | 0.4 | 0.4 |
From June 2026 to August 2026 the practice recorded 1,689 appointments a month, or 725 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Acrefield Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 725 | 469 | 510 |
| Face to face | 87% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%) and diabetes (10.4% against 7.9%). It has a lower share for atrial fibrillation (1.2% against 2.2%) and cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Palliative care | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.4% | 74.9% |
Acrefield Surgery, 700 Field End Road, Ruislip, HA4 0QR. Phone: 020 8422 5900.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rozewicz & Partners | 0.7 km | 79% |
| Dr JI Solomon's Practice | 0.8 km | 73% |
| Kings Road Medical Centre | 0.8 km | 71% |
| Dr RP Aurora's Practice | 1.0 km | 94% |
| First Choice Medical Centre | 1.1 km | 79% |
- Acre Surgery (69% overall experience good)
- Devonshire Lodge Practice (86% overall experience good)
- Eastbury Surgery (82% overall experience good)
- The Carepoint Practice (79% overall experience good)
- The Harefield Practice (64% overall experience good)
- The Steven Shackman Practice (89% overall experience good)
How do patients rate Acrefield Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Acrefield Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Acrefield Surgery?
2,330 patients were registered in September 2026, down 9.7% on a year earlier.
What is Acrefield Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Acrefield Surgery have?
0.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,328 patients per GP against 2,171 across England.
Are appointments at Acrefield Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Acrefield Surgery's phone number?
020 8422 5900.