Southcote Clinic, Ruislip: patient reviews and CQC rating
Southcote Clinic is a GP practice in Ruislip with 5,973 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 2.2 full-time-equivalent qualified GPs, or 2,732 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Southcote Clinic
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 10 practices in Ruislip with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (93%). 97 patients answered the survey (response rate 26%).
| Survey question | Southcote Clinic | West and North London | England |
|---|---|---|---|
| Overall experience good | 97% | 75% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 71% | 57% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 96% | 73% | 73% |
| Wait for appointment about right | 90% | 68% | 69% |
| Listened to well | 95% | 86% | 87% |
| Treated with care and concern | 97% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for Southcote Clinic is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,973 patients were registered at Southcote Clinic in September 2026, up 2.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,732 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 4.6 |
| August 2024 | 1.9 | 2.7 |
| August 2025 | 2.3 | 3.4 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 2,719 appointments a month, or 455 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 41% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Southcote Clinic | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 469 | 510 |
| Face to face | 67% | 60% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for heart failure (0.5% against 1.1%), COPD (0.9% against 1.9%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.4% | 14.3% |
| High blood pressure | All ages | 13.0% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| COPD | All ages | 0.9% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Southcote Clinic, Southcote Rise, Ruislip, HA4 7LJ. Phone: 01895 679800. Website: www.southcoteclinic.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ladygate Lane Surgery | 0.5 km | 90% |
| Dr Mahendra Mashru | 0.5 km | 79% |
| St Martins Medical Centre | 0.7 km | 62% |
| Dr Shapiro & Partners | 0.9 km | 75% |
| Dr KP Patel's Practice | 1.6 km | 62% |
- Dr JI Solomon's Practice (73% overall experience good)
- Dr KP Patel's Practice (62% overall experience good)
- Dr Mahendra Mashru (79% overall experience good)
- Dr Muhammad Misbah-Ur-Rehman Siddiqui (71% overall experience good)
- Dr RP Aurora's Practice (94% overall experience good)
- Dr Ritu Prasad (86% overall experience good)
- Dr Shapiro & Partners (75% overall experience good)
- Ladygate Lane Surgery (90% overall experience good)
- St Martins Medical Centre (62% overall experience good)
- The Abbotsbury Practice, The Abbotsbury Practice, Drs Bhattessa & Siddiqui. (90% overall experience good)
How do patients rate Southcote Clinic?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Southcote Clinic as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Southcote Clinic?
5,973 patients were registered in September 2026, up 2.6% on a year earlier.
What is Southcote Clinic's CQC rating?
Good overall, published in February 2024.
How many GPs does Southcote Clinic have?
2.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,732 patients per GP against 2,171 across England.
Are appointments at Southcote Clinic face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Southcote Clinic's phone number?
01895 679800.