St Martins Medical Centre, Ruislip: patient reviews and CQC rating
St Martins Medical Centre is a GP practice in Ruislip with 6,504 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 3.9 full-time-equivalent qualified GPs, or 1,659 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Martins Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 30%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 10th of the 10 practices in Ruislip with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (72%). 127 patients answered the survey (response rate 24%).
| Survey question | St Martins Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 62% | 75% | 77% |
| Easy to contact by phone | 30% | 62% | 57% |
| Easy to contact via the website | 45% | 57% | 58% |
| Easy to contact via the NHS App | 33% | 54% | 54% |
| Reception team helpful | 73% | 83% | 85% |
| Last contact good | 53% | 73% | 73% |
| Wait for appointment about right | 65% | 68% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Martins Medical Centre is Good, published in January 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,504 patients were registered at St Martins Medical Centre in September 2026, up 2.3% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,659 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 2,972 appointments a month, or 457 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 30% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | St Martins Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 469 | 510 |
| Face to face | 80% | 60% | 63% |
| Same day as booked | 30% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a lower share of patients for COPD (1.3% against 1.9%), stroke or TIA (1.3% against 1.9%) and depression (10.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
St Martins Medical Centre, 21 Eastcote Road, Ruislip, HA4 8BE. Phone: 01895 632410. Website: www.stmartinsmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Mahendra Mashru | 0.4 km | 79% |
| Southcote Clinic | 0.7 km | 97% |
| Dr Shapiro & Partners | 0.7 km | 75% |
| Ladygate Lane Surgery | 0.9 km | 90% |
| Dr Ritu Prasad | 1.6 km | 86% |
- Dr JI Solomon's Practice (73% overall experience good)
- Dr KP Patel's Practice (62% overall experience good)
- Dr Mahendra Mashru (79% overall experience good)
- Dr Muhammad Misbah-Ur-Rehman Siddiqui (71% overall experience good)
- Dr RP Aurora's Practice (94% overall experience good)
- Dr Ritu Prasad (86% overall experience good)
- Dr Shapiro & Partners (75% overall experience good)
- Ladygate Lane Surgery (90% overall experience good)
- Southcote Clinic (97% overall experience good)
- The Abbotsbury Practice, The Abbotsbury Practice, Drs Bhattessa & Siddiqui. (90% overall experience good)
How do patients rate St Martins Medical Centre?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of St Martins Medical Centre as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at St Martins Medical Centre?
6,504 patients were registered in September 2026, up 2.3% on a year earlier.
What is St Martins Medical Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does St Martins Medical Centre have?
3.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,659 patients per GP against 2,171 across England.
Are appointments at St Martins Medical Centre face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Martins Medical Centre's phone number?
01895 632410.