Ladygate Lane Surgery, Ruislip: patient reviews and CQC rating
Ladygate Lane Surgery is a GP practice in Ruislip with 2,551 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 1.1 full-time-equivalent qualified GPs, or 2,392 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ladygate Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 10 practices in Ruislip with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (85%). 114 patients answered the survey (response rate 21%).
| Survey question | Ladygate Lane Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 90% | 75% | 77% |
| Easy to contact by phone | 91% | 62% | 57% |
| Easy to contact via the website | 75% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 80% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
CQC's overall rating for Ladygate Lane Surgery is Good, published in November 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,551 patients were registered at Ladygate Lane Surgery in September 2026, down 1.9% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,392 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,080 appointments a month, or 423 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 31% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Ladygate Lane Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 469 | 510 |
| Face to face | 80% | 60% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
None of the 19 condition registers below is both significantly and more than a fifth above or below the England rate. The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.7 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Ladygate Lane Surgery, 22 Ladygate Lane, Ruislip, HA4 7QU. Phone: 01895 632741. Website: www.ladygatelanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Southcote Clinic | 0.5 km | 97% |
| Dr Mahendra Mashru | 0.9 km | 79% |
| St Martins Medical Centre | 0.9 km | 62% |
| Dr Shapiro & Partners | 1.3 km | 75% |
| Dr KP Patel's Practice | 1.9 km | 62% |
- Dr JI Solomon's Practice (73% overall experience good)
- Dr KP Patel's Practice (62% overall experience good)
- Dr Mahendra Mashru (79% overall experience good)
- Dr Muhammad Misbah-Ur-Rehman Siddiqui (71% overall experience good)
- Dr RP Aurora's Practice (94% overall experience good)
- Dr Ritu Prasad (86% overall experience good)
- Dr Shapiro & Partners (75% overall experience good)
- Southcote Clinic (97% overall experience good)
- St Martins Medical Centre (62% overall experience good)
- The Abbotsbury Practice, The Abbotsbury Practice, Drs Bhattessa & Siddiqui. (90% overall experience good)
How do patients rate Ladygate Lane Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Ladygate Lane Surgery as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Ladygate Lane Surgery?
2,551 patients were registered in September 2026, down 1.9% on a year earlier.
What is Ladygate Lane Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does Ladygate Lane Surgery have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,392 patients per GP against 2,171 across England.
Are appointments at Ladygate Lane Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ladygate Lane Surgery's phone number?
01895 632741.