The Steven Shackman Practice, Northwood: patient reviews and CQC rating
The Steven Shackman Practice is a GP practice in Northwood with 11,021 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). It has 6.3 full-time-equivalent qualified GPs, or 1,748 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Steven Shackman Practice
Its best result against England is the share who described their overall experience of the practice as good: 89%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 4 practices in Northwood with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (76%). 94 patients answered the survey (response rate 24%).
| Survey question | The Steven Shackman Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 89% | 75% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 371 responses rated the practice good or very good (England: 92%).
11,021 patients were registered at The Steven Shackman Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 1,748 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 3.1 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 11.8 |
| August 2024 | 6.7 | 7.5 |
| August 2025 | 7.3 | 13.6 |
| August 2026 | 6.3 | 11.2 |
From June 2026 to August 2026 the practice recorded 9,291 appointments a month, or 843 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 53% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Steven Shackman Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 843 | 469 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), palliative or supportive care needs (1.0% against 0.6%) and coronary heart disease (4.3% against 3.0%). It has a lower share for depression (9.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 10.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
The Steven Shackman Practice, Mountwood Surgery, Rickmansworth Road, Northwood, HA6 2RG. Phone: 01923 828488. Website: www.mountwoodsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eastbury Surgery | 1.4 km | 82% |
| Acre Surgery | 2.5 km | 69% |
| The Carepoint Practice | 2.5 km | 79% |
| The Harefield Practice | 2.7 km | 64% |
| Gade Surgery | 3.5 km | 68% |
- Acre Surgery (69% overall experience good)
- Acrefield Surgery (79% overall experience good)
- Devonshire Lodge Practice (86% overall experience good)
- Eastbury Surgery (82% overall experience good)
- The Carepoint Practice (79% overall experience good)
- The Harefield Practice (64% overall experience good)
How do patients rate The Steven Shackman Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Steven Shackman Practice as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at The Steven Shackman Practice?
11,021 patients were registered in September 2026, down 1.6% on a year earlier.
How many GPs does The Steven Shackman Practice have?
6.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,748 patients per GP against 2,171 across England.
Are appointments at The Steven Shackman Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Steven Shackman Practice's phone number?
01923 828488.