Synergy PCN: primary care network practices and patient survey
Synergy PCN is a primary care network of 4 GP practices with 45,955 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England. Its practices have 2,978 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Synergy PCN with survey results, the share of patients describing their overall experience as good ranges from 65% at Dr Kiran Pitrola & Partners to 91% at The Belmont Medical Centre, with a median of 81% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. The Belmont Medical Centre has the highest share finding it easy to get through by phone (80%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Belmont Medical Centre | 8,690 | 91% | 80% | Good | 2,387 |
| Hillingdon Health Centre | 9,019 | 83% | 66% | – | 2,632 |
| Brunel Medical Centre | 11,124 | 79% | 60% | Good | 5,814 |
| Dr Kiran Pitrola & Partners | 17,122 | 65% | 38% | Good | 2,654 |
Results for the network as a whole, from 385 responses, against West and North London and England.
| Survey question | Synergy PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 77% | 75% | 77% |
| Easy to contact by phone | 57% | 62% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 82% | 83% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,978 registered patients per full-time-equivalent qualified GP in Synergy PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 394 appointments a month per 1,000 patients (England: 510), 57% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.1% over the year (England: shrank 1.1%).
| Measure | Synergy PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,978 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 394 | 469 | 510 |
| Face-to-face appointments | 57% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| Did not attend | 8% | 5% | 4% |
| Patients aged 65 or over | 13% | 12% | 19% |
Relative to England, the register furthest below England's rate at practices in Synergy PCN is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Synergy PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 11.6% | 15.2% | 5,427 |
| Depression | 18+ yrs | 9.7% | 14.3% | 3,749 |
| Diabetes | 17+ yrs | 6.2% | 7.9% | 2,431 |
| Asthma | 6+ yrs | 4.8% | 6.6% | 2,105 |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% | 1,035 |
| Cancer | All ages | 2.5% | 3.8% | 1,184 |
| Coronary heart disease | All ages | 2.2% | 3.0% | 1,046 |
| Atrial fibrillation | All ages | 1.6% | 2.2% | 766 |
| COPD | All ages | 1.2% | 1.9% | 556 |
| Stroke and TIA | All ages | 1.1% | 1.9% | 536 |
| Serious mental illness | All ages | 0.9% | 1.0% | 412 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 263 |
| Heart failure | All ages | 0.6% | 1.1% | 299 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 211 |
| Dementia | All ages | 0.5% | 0.8% | 256 |
| Learning disability | All ages | 0.4% | 0.6% | 205 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 186 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 45 |
| Palliative care | All ages | 0.3% | 0.6% | 151 |
- Celadine Health & Metrocare PCN (11 practices)
- Colne Union PCN (5 practices)
- Hh Collaborative PCN (8 practices)
- Long Lane First Care Group PCN (7 practices)
- North Connect PCN (7 practices)
Which practices are in Synergy PCN?
Brunel Medical Centre, Dr Kiran Pitrola & Partners, Hillingdon Health Centre and The Belmont Medical Centre.
How do patients rate Synergy PCN?
77% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Synergy PCN cover?
45,955 registered patients across 4 practices in September 2026.
How many patients per GP does Synergy PCN have?
2,978 per full-time-equivalent qualified GP, against 2,171 across England.