Hatch End Medical Centre, Pinner: patient reviews and CQC rating
Hatch End Medical Centre is a GP practice in Pinner with 3,090 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 2.1 full-time-equivalent qualified GPs, or 1,448 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hatch End Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 43%, against 58% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 5 practices in Pinner with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (81%). 109 patients answered the survey (response rate 28%).
| Survey question | Hatch End Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 83% | 62% | 57% |
| Easy to contact via the website | 43% | 57% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 20 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hatch End Medical Centre is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,090 patients were registered at Hatch End Medical Centre in September 2026, down 5.9% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,448 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,115 appointments a month, or 684 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 22% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Hatch End Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 684 | 469 | 510 |
| Face to face | 100% | 60% | 63% |
| Same day as booked | 22% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.9% against 7.9%) and coronary heart disease (4.3% against 3.0%). It has a lower share for depression (5.0% against 14.3%) and COPD (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Depression | 18+ yrs | 5.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Cancer | All ages | 3.9% | 3.8% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Hatch End Medical Centre, Hatch End Health Centre, 577 Uxbridge Road, Hatch End, Pinner, HA5 4RD. Phone: 020 8428 0272. Website: www.hatchendmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elliott Hall Medical Centre | 1.0 km | 94% |
| The Pinn Medical Centre | 1.3 km | 68% |
| Headstone Lane Medical Centre | 1.6 km | 79% |
| South Oxhey Surgery | 2.3 km | 82% |
| The Consulting Rooms | 2.4 km | 73% |
- Dr Anjum Zaidi and Partners (61% overall experience good)
- Elliott Hall Medical Centre (94% overall experience good)
- GP Direct (80% overall experience good)
- St Peter's Medical Centre (95% overall experience good)
- Streatfield Surgery (88% overall experience good)
How do patients rate Hatch End Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Hatch End Medical Centre as good, against 77% across England. 83% found it easy to get through by phone.
How many patients are registered at Hatch End Medical Centre?
3,090 patients were registered in September 2026, down 5.9% on a year earlier.
What is Hatch End Medical Centre's CQC rating?
Good overall, published in June 2016.
How many GPs does Hatch End Medical Centre have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,448 patients per GP against 2,171 across England.
Are appointments at Hatch End Medical Centre face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hatch End Medical Centre's phone number?
020 8428 0272.