GP Direct, Harrow: patient reviews and CQC rating
GP Direct is a GP practice in Harrow with 26,085 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 14.8 full-time-equivalent qualified GPs, or 1,764 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about GP Direct
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 25 practices in Harrow with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (88%). 82 patients answered the survey (response rate 11%).
| Survey question | GP Direct | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 91% | 62% | 57% |
| Easy to contact via the website | 83% | 57% | 58% |
| Easy to contact via the NHS App | 88% | 54% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 92% | 73% | 73% |
| Wait for appointment about right | 78% | 68% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 230 responses rated the practice good or very good (England: 92%).
CQC's overall rating for GP Direct is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
26,085 patients were registered at GP Direct in September 2026, down 3.1% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 14.8 full-time-equivalent qualified GPs, there are 1,764 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 3.3 nurses and 7.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.7 | 16.6 |
| August 2024 | 12.7 | 17.0 |
| August 2025 | 12.7 | 15.9 |
| August 2026 | 14.8 | 18.0 |
From June 2026 to August 2026 the practice recorded 10,060 appointments a month, or 386 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 36% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | GP Direct | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 386 | 469 | 510 |
| Face to face | 72% | 60% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.2% against 7.9%). It has a lower share for atrial fibrillation (0.8% against 2.2%), COPD (0.7% against 1.9%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.4% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.9% | 74.9% |
GP Direct, 5-7 Welbeck Road, Harrow, HA2 0RQ. Phone: 020 8515 9300. Website: www.gpdirect.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Shaftesbury Medical Centre | 0.5 km | 83% |
| St Peter's Medical Centre | 0.6 km | 95% |
| The Ridgeway Surgery | 0.8 km | 76% |
| The Pinner Road Surgery | 0.9 km | 61% |
| Roxbourne Medical Centre | 0.9 km | 71% |
- Dr Anjum Zaidi and Partners (61% overall experience good)
- Elliott Hall Medical Centre (94% overall experience good)
- Hatch End Medical Centre (78% overall experience good)
- St Peter's Medical Centre (95% overall experience good)
- Streatfield Surgery (88% overall experience good)
How do patients rate GP Direct?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of GP Direct as good, against 77% across England. 91% found it easy to get through by phone.
How many patients are registered at GP Direct?
26,085 patients were registered in September 2026, down 3.1% on a year earlier.
What is GP Direct's CQC rating?
Good overall, published in October 2019.
How many GPs does GP Direct have?
14.8 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,764 patients per GP against 2,171 across England.
Are appointments at GP Direct face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is GP Direct's phone number?
020 8515 9300.