The Pinner Road Surgery, Harrow: patient reviews and CQC rating
The Pinner Road Surgery is a GP practice in Harrow with 4,256 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 2.5 full-time-equivalent qualified GPs, or 1,707 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Pinner Road Surgery
Its result closest to England is the share who found it easy to get through to the practice by phone: 53%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 23rd of the 25 practices in Harrow with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (70%). 92 patients answered the survey (response rate 14%).
| Survey question | The Pinner Road Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 61% | 75% | 77% |
| Easy to contact by phone | 53% | 62% | 57% |
| Easy to contact via the website | 42% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 70% | 83% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 51% | 68% | 69% |
| Listened to well | 72% | 86% | 87% |
| Treated with care and concern | 73% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 78% | 89% | 90% |
CQC's overall rating for The Pinner Road Surgery is Good, published in October 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,256 patients were registered at The Pinner Road Surgery in September 2026, down 5.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,707 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 1,685 appointments a month, or 396 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 29% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Pinner Road Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 469 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 29% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and diabetes (10.2% against 7.9%). It has a lower share for COPD (0.3% against 1.9%), epilepsy (0.3% against 0.8%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 16.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 10.2% | 7.9% |
| Depression | 18+ yrs | 7.6% | 14.3% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| COPD | All ages | 0.3% | 1.9% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.1% | 74.9% |
The Pinner Road Surgery, 196 Pinner Road, Harrow, HA1 4JS. Phone: 020 8427 0130. Website: www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=36729.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pinner View Medical Centre | 0.4 km | 86% |
| St Peter's Medical Centre | 0.7 km | 95% |
| Headstone Road Surgery | 0.8 km | 75% |
| The Ridgeway Surgery | 0.9 km | 76% |
| GP Direct | 0.9 km | 80% |
- Dr Muhammad Shahzad (69% overall experience good)
- First Choice Medical Centre (79% overall experience good)
- Headstone Lane Medical Centre (79% overall experience good)
- Headstone Road Surgery (75% overall experience good)
- Kenton Clinic (59% overall experience good)
- Kings Road Medical Centre (71% overall experience good)
- Pinner View Medical Centre (86% overall experience good)
- The Shaftesbury Medical Centre (83% overall experience good)
How do patients rate The Pinner Road Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of The Pinner Road Surgery as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at The Pinner Road Surgery?
4,256 patients were registered in September 2026, down 5.9% on a year earlier.
What is The Pinner Road Surgery's CQC rating?
Good overall, published in October 2021.
How many GPs does The Pinner Road Surgery have?
2.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,707 patients per GP against 2,171 across England.
Are appointments at The Pinner Road Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Pinner Road Surgery's phone number?
020 8427 0130.