Harrow Collaborative PCN: primary care network practices and patient survey
Harrow Collaborative PCN is a primary care network of 9 GP practices with 46,066 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,709 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 9 practices in Harrow Collaborative PCN with survey results, the share of patients describing their overall experience as good ranges from 59% at Kenton Clinic to 86% at Pinner View Medical Centre, with a median of 75% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. First Choice Medical Centre has the highest share finding it easy to get through by phone (83%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Pinner View Medical Centre | 5,888 | 86% | 75% | Good | 2,300 |
| The Shaftesbury Medical Centre | 5,312 | 83% | 60% | Good | 1,925 |
| Headstone Lane Medical Centre | 3,827 | 79% | 82% | Good | 4,629 |
| First Choice Medical Centre | 2,947 | 79% | 83% | – | 1,176 |
| Headstone Road Surgery | 4,953 | 75% | 75% | Good | 3,538 |
| Kings Road Medical Centre | 7,054 | 71% | 70% | Good | 3,774 |
| Dr Muhammad Shahzad | 6,831 | 69% | 53% | Good | 4,165 |
| The Pinner Road Surgery | 4,256 | 61% | 53% | Good | 1,707 |
| Kenton Clinic | 4,998 | 59% | 65% | Good | 5,280 |
Results for the network as a whole, from 859 responses, against West and North London and England.
| Survey question | Harrow Collaborative PCN | West and North London | England |
|---|---|---|---|
| Overall experience good | 73% | 75% | 77% |
| Easy to contact by phone | 67% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 66% | 68% | 69% |
| Listened to well | 81% | 86% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
There are 2,709 registered patients per full-time-equivalent qualified GP in Harrow Collaborative PCN, more than England's 2,171 and West and North London's 2,497. Practices recorded 484 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.5% over the year (England: shrank 1.1%).
| Measure | Harrow Collaborative PCN | West and North London | England |
|---|---|---|---|
| Patients per qualified GP | 2,709 | 2,497 | 2,171 |
| Appointments per 1,000 patients a month | 484 | 469 | 510 |
| Face-to-face appointments | 71% | 60% | 63% |
| Same day as booked | 42% | 48% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 13% | 12% | 19% |
Relative to England, the register furthest above England's rate at practices in Harrow Collaborative PCN is diabetes (11.1% against 7.9%), and the furthest below is copd (0.7% against 1.9%).
| Condition register | Age group | Harrow Collaborative PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% | 6,099 |
| Diabetes | 17+ yrs | 11.1% | 7.9% | 4,314 |
| Depression | 18+ yrs | 7.9% | 14.3% | 3,043 |
| Asthma | 6+ yrs | 4.2% | 6.6% | 1,908 |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% | 1,369 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,187 |
| Cancer | All ages | 2.2% | 3.8% | 1,054 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 564 |
| Serious mental illness | All ages | 1.1% | 1.0% | 515 |
| Atrial fibrillation | All ages | 1.1% | 2.2% | 505 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 128 |
| Heart failure | All ages | 0.7% | 1.1% | 350 |
| COPD | All ages | 0.7% | 1.9% | 345 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 320 |
| Dementia | All ages | 0.6% | 0.8% | 282 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 230 |
| Learning disability | All ages | 0.5% | 0.6% | 228 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 177 |
| Palliative care | All ages | 0.4% | 0.6% | 187 |
- Barnet 1d PCN (4 practices)
- Barnet 1w PCN (4 practices)
- Barnet 2 PCN (12 practices)
- Barnet 3 PCN (7 practices)
- Barnet 4 PCN (3 practices)
- Barnet 5 PCN (6 practices)
- Barnet 6 PCN (9 practices)
- Barnet PCN 7 (2 practices)
- Brent Beacon PCN (3 practices)
- Brent Central Kwh PCN (5 practices)
- Brent North Kwh PCN (7 practices)
- Brent South Kwh PCN (5 practices)
Which practices are in Harrow Collaborative PCN?
Dr Muhammad Shahzad, First Choice Medical Centre, Headstone Lane Medical Centre, Headstone Road Surgery, Kenton Clinic, Kings Road Medical Centre, Pinner View Medical Centre, The Pinner Road Surgery and The Shaftesbury Medical Centre.
How do patients rate Harrow Collaborative PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Harrow Collaborative PCN cover?
46,066 registered patients across 9 practices in September 2026.
How many patients per GP does Harrow Collaborative PCN have?
2,709 per full-time-equivalent qualified GP, against 2,171 across England.