Headstone Road Surgery, Harrow: patient reviews and CQC rating
Headstone Road Surgery is a GP practice in Harrow with 4,953 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 1.4 full-time-equivalent qualified GPs, or 3,538 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Headstone Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 78%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 15th of the 25 practices in Harrow with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (74%). 92 patients answered the survey (response rate 17%).
| Survey question | Headstone Road Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 75% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 78% | 86% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 82% of 22 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Headstone Road Surgery is Good, published in November 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,953 patients were registered at Headstone Road Surgery in September 2026, down 8.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,538 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 1,881 appointments a month, or 380 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 41% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Headstone Road Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 380 | 469 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.5% against 2.2%), COPD (0.6% against 1.9%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.0% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Depression | 18+ yrs | 7.2% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Cancer | All ages | 1.6% | 3.8% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| COPD | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Headstone Road Surgery, 107 Headstone Road, Harrow, HA1 1PG. Phone: 020 8863 8923.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Civic Medical Centre | 0.4 km | 57% |
| Pinner View Medical Centre | 0.7 km | 86% |
| The Pinner Road Surgery | 0.8 km | 61% |
| Dr Anjum Zaidi and Partners | 1.0 km | 61% |
| St Peter's Medical Centre | 1.1 km | 95% |
- Dr Muhammad Shahzad (69% overall experience good)
- First Choice Medical Centre (79% overall experience good)
- Headstone Lane Medical Centre (79% overall experience good)
- Kenton Clinic (59% overall experience good)
- Kings Road Medical Centre (71% overall experience good)
- Pinner View Medical Centre (86% overall experience good)
- The Pinner Road Surgery (61% overall experience good)
- The Shaftesbury Medical Centre (83% overall experience good)
How do patients rate Headstone Road Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Headstone Road Surgery as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at Headstone Road Surgery?
4,953 patients were registered in September 2026, down 8.4% on a year earlier.
What is Headstone Road Surgery's CQC rating?
Good overall, published in November 2021.
How many GPs does Headstone Road Surgery have?
1.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,538 patients per GP against 2,171 across England.
Are appointments at Headstone Road Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Headstone Road Surgery's phone number?
020 8863 8923.