Headstone Lane Medical Centre, Harrow: patient reviews and CQC rating
Headstone Lane Medical Centre is a GP practice in Harrow with 3,827 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 0.8 full-time-equivalent qualified GPs, or 4,629 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Headstone Lane Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 76%, below the England figure of 86%. Of the 11 results in the table, 4 are above England and 2 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 11th of the 25 practices in Harrow with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (83%). 96 patients answered the survey (response rate 15%).
| Survey question | Headstone Lane Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 79% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 71% | 68% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for Headstone Lane Medical Centre is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,827 patients were registered at Headstone Lane Medical Centre in September 2026, down 3.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 4,629 patients per GP, more than the England figure of 2,171 and West and North London's 2,497.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 0.6 | 0.6 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 1,442 appointments a month, or 377 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 22% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Headstone Lane Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 377 | 469 | 510 |
| Face to face | 72% | 60% | 63% |
| Same day as booked | 22% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (16.3% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 16.3% | 7.9% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Depression | 18+ yrs | 7.3% | 14.3% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Headstone Lane Medical Centre, 238 Headstone Lane, Harrow, HA2 6LY. Phone: 020 8428 1211.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elliott Hall Medical Centre | 1.1 km | 94% |
| Dr Kaushikkumar Karia | 1.1 km | 91% |
| Enderley Road Medical Centre | 1.2 km | 68% |
| Pinner View Medical Centre | 1.5 km | 86% |
| Hatch End Medical Centre | 1.6 km | 78% |
- Dr Muhammad Shahzad (69% overall experience good)
- First Choice Medical Centre (79% overall experience good)
- Headstone Road Surgery (75% overall experience good)
- Kenton Clinic (59% overall experience good)
- Kings Road Medical Centre (71% overall experience good)
- Pinner View Medical Centre (86% overall experience good)
- The Pinner Road Surgery (61% overall experience good)
- The Shaftesbury Medical Centre (83% overall experience good)
How do patients rate Headstone Lane Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Headstone Lane Medical Centre as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Headstone Lane Medical Centre?
3,827 patients were registered in September 2026, down 3.2% on a year earlier.
What is Headstone Lane Medical Centre's CQC rating?
Good overall, published in August 2018.
How many GPs does Headstone Lane Medical Centre have?
0.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,629 patients per GP against 2,171 across England.
Are appointments at Headstone Lane Medical Centre face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Headstone Lane Medical Centre's phone number?
020 8428 1211.