Elliott Hall Medical Centre, Pinner: patient reviews and CQC rating
Elliott Hall Medical Centre is a GP practice in Pinner with 11,388 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2017. It has 8.7 full-time-equivalent qualified GPs, or 1,306 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elliott Hall Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 5 practices in Pinner with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (82%). 97 patients answered the survey (response rate 26%).
| Survey question | Elliott Hall Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 94% | 75% | 77% |
| Easy to contact by phone | 81% | 62% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 77% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 63% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 833 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elliott Hall Medical Centre is Outstanding, published in March 2017. All 5 key questions are rated Outstanding.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
11,388 patients were registered at Elliott Hall Medical Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 8.7 full-time-equivalent qualified GPs, there are 1,306 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.1 | 14.5 |
| August 2024 | 8.1 | 13.4 |
| August 2025 | 8.7 | 14.7 |
| August 2026 | 8.7 | 14.2 |
From June 2026 to August 2026 the practice recorded 7,468 appointments a month, or 656 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 55% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Elliott Hall Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 656 | 469 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), diabetes (10.6% against 7.9%) and dementia (1.0% against 0.8%). It has a lower share for COPD (0.8% against 1.9%), osteoporosis (0.7% against 1.2%) and epilepsy (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 9.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Elliott Hall Medical Centre, 165 167 Uxbridge Road, Hatch End, Pinner, HA5 4EA. Phone: 020 8428 4019.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hatch End Medical Centre | 1.0 km | 78% |
| Headstone Lane Medical Centre | 1.1 km | 79% |
| Dr Kaushikkumar Karia | 1.4 km | 91% |
| Enderley Road Medical Centre | 1.7 km | 68% |
| The Pinn Medical Centre | 2.0 km | 68% |
- Dr Anjum Zaidi and Partners (61% overall experience good)
- GP Direct (80% overall experience good)
- Hatch End Medical Centre (78% overall experience good)
- St Peter's Medical Centre (95% overall experience good)
- Streatfield Surgery (88% overall experience good)
How do patients rate Elliott Hall Medical Centre?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Elliott Hall Medical Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Elliott Hall Medical Centre?
11,388 patients were registered in September 2026, down 0.6% on a year earlier.
What is Elliott Hall Medical Centre's CQC rating?
Outstanding overall, published in March 2017.
How many GPs does Elliott Hall Medical Centre have?
8.7 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,306 patients per GP against 2,171 across England.
Are appointments at Elliott Hall Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elliott Hall Medical Centre's phone number?
020 8428 4019.