Civic Medical Centre, Harrow: patient reviews and CQC rating
Civic Medical Centre is a GP practice in Harrow with 7,339 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). It has 2.4 full-time-equivalent qualified GPs, or 3,075 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Civic Medical Centre
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Its weakest is the share who said they were treated with care and concern: 66%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 25th of the 25 practices in Harrow with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (71%). 97 patients answered the survey (response rate 12%).
| Survey question | Civic Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 57% | 75% | 77% |
| Easy to contact by phone | 49% | 62% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 72% | 83% | 85% |
| Last contact good | 58% | 73% | 73% |
| Wait for appointment about right | 56% | 68% | 69% |
| Listened to well | 74% | 86% | 87% |
| Treated with care and concern | 66% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 76% | 89% | 90% |
In the Friends and Family Test for July 2026, 74% of 35 responses rated the practice good or very good (England: 92%).
7,339 patients were registered at Civic Medical Centre in September 2026, down 3.0% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,075 patients per GP, more than the England figure of 2,171 and West and North London's 2,497.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 2,007 appointments a month, or 273 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 19% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Civic Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 273 | 469 | 510 |
| Face to face | 55% | 60% | 63% |
| Same day as booked | 19% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 10% | 5% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.3% against 1.9%), dementia (0.2% against 0.8%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 23.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.5% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Depression | 18+ yrs | 5.7% | 14.3% |
| Asthma | 6+ yrs | 2.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Cancer | All ages | 1.2% | 3.8% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| COPD | All ages | 0.3% | 1.9% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
Civic Medical Centre, 18 Bethecar Road, Harrow, HA1 1SE. Phone: 020 8427 9445. Website: www.civicmedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Headstone Road Surgery | 0.4 km | 75% |
| Pinner View Medical Centre | 0.9 km | 86% |
| Dr Anjum Zaidi and Partners | 1.0 km | 61% |
| The Pinner Road Surgery | 1.2 km | 61% |
| St Peter's Medical Centre | 1.5 km | 95% |
- Belmont Health Centre (82% overall experience good)
- Dr Kaushikkumar Karia (91% overall experience good)
- The Circle Practice (71% overall experience good)
- The Stanmore Medical Centre (57% overall experience good)
- The Streatfield Medical Centre (94% overall experience good)
How do patients rate Civic Medical Centre?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Civic Medical Centre as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at Civic Medical Centre?
7,339 patients were registered in September 2026, down 3.0% on a year earlier.
How many GPs does Civic Medical Centre have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,075 patients per GP against 2,171 across England.
Are appointments at Civic Medical Centre face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Civic Medical Centre's phone number?
020 8427 9445.