The Surgery, Wembley: patient reviews and CQC rating
The Surgery is a GP practice in Wembley with 5,302 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 2.3 full-time-equivalent qualified GPs, or 2,299 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. With 93 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 6th of the 19 practices in Wembley with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (80%). 93 patients answered the survey (response rate 15%).
| Survey question | The Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 55% | 57% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for The Surgery is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,302 patients were registered at The Surgery in September 2026, down 6.2% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,299 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,394 appointments a month, or 451 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 451 | 469 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (16.1% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), COPD (0.5% against 1.9%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 16.1% | 7.9% |
| High blood pressure | All ages | 15.0% | 15.2% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Depression | 18+ yrs | 4.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Cancer | All ages | 1.7% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
The Surgery, 260-262 Harrow Road, Wembley, HA9 6QL. Phone: 020 8902 0055. Website: www.thesurgeryharrowroadwembley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hazeldene Medical Centre | 0.6 km | 49% |
| Wembley Park Medical Centre | 1.1 km | 68% |
| Alperton Medical Centre | 1.2 km | 76% |
| Stanley Corner Medical Centre | 1.2 km | 76% |
| Lancelot Medical Centre | 1.2 km | 69% |
- Church Lane Surgery (84% overall experience good)
- Dr Satnam Sodhi (88% overall experience good)
- Lanfranc Medical Centre (91% overall experience good)
- Pearl Medical Practice (85% overall experience good)
- Preston Hill Surgery (72% overall experience good)
- Preston Medical Centre (87% overall experience good)
- The Sunflower Medical Centre (81% overall experience good)
- Wembley Park Medical Centre (68% overall experience good)
- Willow Tree Family Doctors (69% overall experience good)
How do patients rate The Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of The Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at The Surgery?
5,302 patients were registered in September 2026, down 6.2% on a year earlier.
What is The Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does The Surgery have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,299 patients per GP against 2,171 across England.
Are appointments at The Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Surgery's phone number?
020 8902 0055.