Willow Tree Family Doctors, London: patient reviews and CQC rating
Willow Tree Family Doctors is a GP practice in London with 14,154 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Requires Improvement overall, in a report published in May 2024. It has 5.2 full-time-equivalent qualified GPs, or 2,743 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willow Tree Family Doctors
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 73%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 519th of the 648 practices in London with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (63%). 106 patients answered the survey (response rate 19%).
| Survey question | Willow Tree Family Doctors | West and North London | England |
|---|---|---|---|
| Overall experience good | 69% | 75% | 77% |
| Easy to contact by phone | 44% | 62% | 57% |
| Easy to contact via the website | 65% | 57% | 58% |
| Easy to contact via the NHS App | 49% | 54% | 54% |
| Reception team helpful | 74% | 83% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 73% | 86% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 71% of 258 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Willow Tree Family Doctors is Requires Improvement, published in May 2024. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. It held the same rating in the report before (October 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
14,154 patients were registered at Willow Tree Family Doctors in September 2026, down 6.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,743 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.2 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 8.4 |
| August 2024 | 5.2 | 8.4 |
| August 2025 | 5.2 | 11.1 |
| August 2026 | 5.2 | 10.1 |
From June 2026 to August 2026 the practice recorded 11,291 appointments a month, or 798 per 1,000 registered patients (England: 510). 30% were face to face (England: 63%). 54% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Willow Tree Family Doctors | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 798 | 469 | 510 |
| Face to face | 30% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%) and diabetes (9.9% against 7.9%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), dementia (0.5% against 0.8%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Learning disability | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Willow Tree Family Doctors, 343 Stag Lane, London, NW9 9AD. Phone: 020 8204 6464. Website: www.willowtreefamilydoctors.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingsbury Health and Wellbeing | 0.3 km | 81% |
| Kings Edge Medical Centre | 0.7 km | 88% |
| Wakemans Hill Surgery | 0.8 km | 85% |
| Brampton Health Centre | 0.9 km | 78% |
| Jai Medical Centre (Brent) | 1.1 km | 64% |
- Church Lane Surgery (84% overall experience good)
- Dr Satnam Sodhi (88% overall experience good)
- Lanfranc Medical Centre (91% overall experience good)
- Pearl Medical Practice (85% overall experience good)
- Preston Hill Surgery (72% overall experience good)
- Preston Medical Centre (87% overall experience good)
- The Sunflower Medical Centre (81% overall experience good)
- The Surgery (76% overall experience good)
- Wembley Park Medical Centre (68% overall experience good)
How do patients rate Willow Tree Family Doctors?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Willow Tree Family Doctors as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Willow Tree Family Doctors?
14,154 patients were registered in September 2026, down 6.7% on a year earlier.
What is Willow Tree Family Doctors's CQC rating?
Requires Improvement overall, published in May 2024.
How many GPs does Willow Tree Family Doctors have?
5.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,743 patients per GP against 2,171 across England.
Are appointments at Willow Tree Family Doctors face to face?
30% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willow Tree Family Doctors's phone number?
020 8204 6464.