Jai Medical Centre (Brent), Edgware: patient reviews and CQC rating
Jai Medical Centre (Brent) is a GP practice in Edgware with 5,987 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2021. It has 2.0 full-time-equivalent qualified GPs, or 2,994 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jai Medical Centre (Brent)
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 11th of the 11 practices in Edgware with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (72%). 92 patients answered the survey (response rate 15%).
| Survey question | Jai Medical Centre (Brent) | West and North London | England |
|---|---|---|---|
| Overall experience good | 64% | 75% | 77% |
| Easy to contact by phone | 68% | 62% | 57% |
| Easy to contact via the website | 41% | 57% | 58% |
| Easy to contact via the NHS App | 51% | 54% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 75% | 86% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 81% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jai Medical Centre (Brent) is Good, published in January 2021. All 5 key questions are rated Good. Its previous overall rating was Inadequate (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,987 patients were registered at Jai Medical Centre (Brent) in September 2026, down 7.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,994 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 7,299 appointments a month, or 1,219 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Jai Medical Centre (Brent) | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,219 | 469 | 510 |
| Face to face | 46% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.2% against 7.9%). It has a lower share for atrial fibrillation (1.1% against 2.2%), depression (7.8% against 14.3%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 12.2% | 7.9% |
| Depression | 18+ yrs | 7.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.8% | 3.8% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| COPD | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Jai Medical Centre (Brent), 82 Stag Lane, Edgware, HA8 5LP. Phone: 0300 033 7863. Website: thestagholyroodsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kings Edge Medical Centre | 0.4 km | 88% |
| Mollison Way Surgery | 0.6 km | 73% |
| Oak Lodge Medical Centre | 0.6 km | 73% |
| Kingsbury Health and Wellbeing | 0.8 km | 81% |
| Watling Medical Centre | 0.8 km | 78% |
- Brampton Health Centre (78% overall experience good)
- Kings Edge Medical Centre (88% overall experience good)
- Kingsbury Health and Wellbeing (81% overall experience good)
- Neasden Medical Centre (70% overall experience good)
- The Fryent Way Surgery (76% overall experience good)
- Uxendon Crescent surgery (59% overall experience good)
How do patients rate Jai Medical Centre (Brent)?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Jai Medical Centre (Brent) as good, below the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Jai Medical Centre (Brent)?
5,987 patients were registered in September 2026, down 7.0% on a year earlier.
What is Jai Medical Centre (Brent)'s CQC rating?
Good overall, published in January 2021.
How many GPs does Jai Medical Centre (Brent) have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,994 patients per GP against 2,171 across England.
Are appointments at Jai Medical Centre (Brent) face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jai Medical Centre (Brent)'s phone number?
0300 033 7863.